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St Paul's Advice in Ashley and East Bristol

Overview of service

We can provide free, confidential and independent support to those who are having problems with benefits:
- Benefit entitlement checks to maximise your income and explain how to claim benefits.
- Help to understand how benefit rules affect you and explain your options.
- Negotiation with benefit departments on your behalf.
- Specialist advice on a full range of benefits including Employment Support Allowance, Personal Independence Payment, Disability Living Allowance, Job
Seekers Allowance, Housing Benefit
- Specialist advice on a full range of issues including, payment problems, sanctions, medical assessments, the ‘Bedroom Tax’, etc
- Help to appeal against a negative benefit decision. We are able to deal with lower and upper tribunal appeals.

We can provide the following services to people having problems dealing with debt:
- Options for dealing with your debt.
- Help to budget, manage your money and complete a financial statement
- Specialist advice on how to deal with bailiffs, court action or eviction
- Help to organise your debts and explain which debts are most important
- Negotiation with people you owe money to, on your behalf
- Benefit entitlement checks to maximise your income
- Assistance to complete Debt Relief Order (DRO) Applications
- We can also provide advice on immigration, housing, employment and consumer issues

Our reception service can provide guidance and assistance to access resources and signpost to other agencies if appropriate.

All our advice is free, independent and confidential.

Eligibility criteria

Those living in Bristol

Area(s) covered

  • Bristol

Contact information

Opening hours

Reception is open from 10am to 12pm and 2pm to 4pm every day (except Wednesday mornings and Friday afternoons), where we can provide signposting, basic guidance, advocacy and support and deal with enquiries from existing clients.

We are CLOSED to the public every day between 12.00pm - 2.00pm, plus Wednesday mornings and Friday afternoons.

Please note; all Drop-in Advice sessions are run on a first come, first served basis, with limited places so it is essential to arrive early to avoid disappointment.

10.00am - 12.00pm - Pre booked General & Immigration Advice Appointments
2.00pm - 4.00pm - Existing client Appointments


10.00am - 12.00pm - New client Drop-in Advice - General / Immigration

2.00pm - 4.00pm - Existing clients & Pre-booked Debt Advice appointments

10.00am - 2.00pm - CLOSED
2.00pm - 4.00pm - Existing clients & pre-booked Debt Advice Appointments


10.00am - 12.00pm - New client Drop-in Advice - Specialist Benefits & Debt

2.00pm - 4.00pm - Existing clients & pre-booked General & Debt Advice appointments


10.00am - 12.00pm - Debt advice appointments
12.00pm onwards - CLOSED

This organisation can help you with

  • Finances and benefits
  • Legal processes