We understand the impact that crime can have on victims, witnesses, and those close to them. You may experience a range of emotions such as anger, upset, or frustration which may change as your case progresses.
We are here to listen, guide you, and answer your questions.
This Victim Information Pack provides clear, practical information about the support Lighthouse offers, what you can expect from the criminal justice process, and the help available to victims and witnesses.
Who are we?
We are a team of trained Victim and Witness Care Officers (VWCOs), Team Support Officers (TSO) and Team Leaders.
Our staff are empathetic, sensitive, and supportive.
We have offices across the Avon and Somerset area, enabling us to provide tailored support to victims local to them.
Lighthouse provides ongoing support, updates, and information to all victims and witnesses going through the criminal court process in Avon and Somerset.
We also offer an enhanced service to:
- victims of the most serious crimes
- persistently targeted victims; and
- vulnerable or intimidated victims
These categories ensure that victims who are most in need can access additional support.
You may be eligible for enhanced services under more than one category. For example, if you are under 18 years of age, you will automatically qualify as a vulnerable victim, regardless of whether the offence is categorised as most serious or persistent.
Your VWCO will inform you if you are entitled to enhanced services.
Who do we work with?
Working alongside us are several multi-agency partners who help us provide quick access to specialist support for our most vulnerable victims.
How will you support you?
Your case will be referred to us through the police. We do not accept external or self referrals.
A VWCO will be assigned to your case. They will carry out safeguarding and risk assessments to ensure your needs are identified and to help us decide how best to support you.
What your support may look like
Your first contact with Lighthouse will usually be a phone call from the VWCO assigned to your case.
They will ask questions to understand what happened, how you are feeling, and how you would like to be supported. This helps us identify any vulnerabilities and understand what support networks you may already have.
You will also discuss whether referrals to other services may be helpful, such as Victim Support. Any referrals will only be made with your consent
You will be given a direct contact number for your allocated VWCO. They will also arrange follow‑up calls to ensure that the support you requested is in place.
If your case proceeds to court, your VWCO will remain your point of contact throughout the criminal justice process.
Many of the people we support are repeat victims. Where possible, we aim to allocate the same VWCO to provide continuity and build a positive, trusting relationship.
If you would to find out more about the role of a VWCO, then read our ‘day in the life’ blog.
Contact Lighthouse
If you are currently receiving support from Lighthouse and have misplaced the contact details of your allocated Victim and Witness Care Officer, you can contact us via 101.
This is the police non-emergency number and they will redirect the call through to the VWCO.
Please note we cannot accept external or self referrals.
Advice for victims and witnesses
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Advice for adults
If you are an adult who has experienced a crime, we can help you understand your rights, and connect you with support services.
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Advice for young people
If you are aged between 10 – 22 years old, you can contact us for advice and guidance.
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Advice for professionals
Advice and resources for professionals who are supporting victims or witnesses of crime.
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