Support services in your area

Overview of service

1625ip provides support to help young people find and/or sustain their accommodation as well as providing safe and stable supported housing that is affordable and accessible. We support those who are already homeless and those at risk of homelessness, including young people who are rough sleeping, and those who are hidden homeless.

We offer specialist services to support young people to manage and overcome childhood trauma they may have experienced, and build confidence so they can thrive as an independent adult.

We also provide a range of specialist support to help young people secure and sustain suitable education, employment and training.

Eligibility criteria

Young people aged 16 to 25 in Bristol, South Gloucestershire, North Somerset and Bath and North East Somerset.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset

Contact information

Email: enquiries@1625ip.co.uk
Website: www.1625ip.co.uk/
0117 317 8800
0117 927 6600 (out of hours)

Opening hours

Visit the 1625 website for more details.

Overview of service

2BU is a group where everyone plays a part, support each other and where it's okay 2BU! We are also here to help parents, carers and the children and young people's workforce understand what is going on for LGBTQ+ young people.

If you have questions or would like to access support from the 2BU Team, we look forward to hearing from you. If you are a young person, check out the support options available. If you are an adult supporting a young LGBTQ+ person (up to age 25) living in Somerset, we have resources for you too.

Eligibility criteria

2BU is a group where everyone plays a part, support each other and where it's okay 2BU! We are also here to help parents, carers and the children and young people's workforce understand what is going on for LGBTQ+ young people.

If you have questions or would like to access support from the 2BU Team, we look forward to hearing from you. If you are a young person, check out the support options available. If you are an adult supporting a young LGBTQ+ person (up to age 25) living in Somerset, we have resources for you too.

Area(s) covered

• Somerset

Contact information

Email: lisa@2bu-somerset.co.uk
Website: www.2bu-somerset.co.uk/
07799 136 552 phone or text us.
Please note you may have to leave a message however we check the phone Monday - Friday.

Opening hours

Monday - Friday

Overview of service

Stalking is a crime that affects a wide range of people, regardless of age, beliefs, location, physical or cognitive ability, sex, sexual orientation or gender. Being stalked can have a devastating impact psychologically, emotionally, physically and financially. Lack of understanding of, and misconceptions about, stalking can minimise victim experience and amplify stalking behaviours, creating further trauma.

Action Against Stalking is a non-gendered service for victims of stalking. We provide a unique throughcare service designed to address all aspects of the experience of being stalked.

We will support you throughout your journey to regain control of your life. At Action Against Stalking we are experts in stalking and stalkers and understand just how brutal the experience of being stalked can be. If you choose to report to the police will will act as advocates on your behalf and can help you navigate the criminal justice system.

We also act as the voice of victims of stalking in the public domain, working to improve public understanding of stalking, improve policy support and improve provision of services.

This website has been created to give general guidance on what stalking is and what to do if you are a victim. It also provides useful contacts and other useful websites that you can visit.

Eligibility criteria

Available for viewing by people being stalked or those supporting individuals who are suffering from stalking.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: support@actionagainststalking.org
Website: www.actionagainststalking.org
0800 820 2427

Overview of service

We draw on our personal and professional experience of major criminal justice processes like Domestic Homicide Reviews, and other related inquiries and provide emotional, practical and specialist peer support to those left behind after fatal domestic homicide.

Eligibility criteria

Our priority is to support families and friends who have lost a loved one through fatal domestic abuse.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: help@aafda.org.uk
Website: www.aafda.org.uk/
07768 386922

Overview of service

Age UK is the country's largest charity dedicated to helping everyone make the most of later life. Age UK provide companionship, advice and support for older people who need it most.

Age UK aim to provide life-enhancing services and vital support to people in later life. Age UK and their local partners deliver a range of services across the UK.

Get a free weekly friendship call. We'll match you with one of our volunteers. Our service is flexible to suit the different needs of everyone who takes part.

Eligibility criteria

Over 60s

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: https://www.ageuk.org.uk/contact-us/information-and-advice/
Website: www.ageuk.org.uk/services/
0800 678 1602

Opening hours

The advice line is open 365 days a year from 8am to 7pm

Additional media

Telephone Friendship

Overview of service

We’re one of the largest registered providers of social housing in North Somerset providing services to over 15,000 customers each year.

We own and manage 6,500 homes in North Somerset and the South West of England which includes affordable and social rented homes.

Our Homes Repairs Service provides home repairs for our customers through a partnership with two other registered Bristol based providers, Brighter Places and Bristol Community Land Trust.

As well as providing homes and repairs we’re one of the largest providers of housing support services in North Somerset.

Through our contract with North Somerset Council, we provide a range of services to enable people to live independent lives. We deliver these services in partnership with a range of organisations, reflecting the reason we have ‘Alliance’ in our name.

Area(s) covered

• North Somerset

Contact information

Website: www.alliancehomes.org.uk
03000 120 120

Opening hours

Our contact centre is open from 08:00 - 17:00, Monday to Friday.
Emergency Line 17:00 - 20:00.

Overview of service

Arc Inspire, formerly known as Taunton Association for the Homeless, aims to ensure no-one has to spend more than one night homeless, with our Outreach Team working hard to support rough sleepers, getting them into accommodation as quickly as possible.

We understand that it is not just about having a roof over your head, so we help our clients on a road to recovery, inspiring and assisting them to move forwards through a positive journey to independence.

Each client receives 1 to 1 support from our Housing Support Workers who work to create a journey of recovery. Once a client is ready we help clients move into independent accommodation with schemes such as the move in fund and tenancy sustainment support.

Eligibility criteria

Rough sleepers
Those experiencing homelessness

Area(s) covered

• Somerset

Contact information

Email: www.arcinspire.co.uk/Contact
Website: www.arcinspire.co.uk/
01823 271326

Opening hours

Visit the Arc website for drop-in and meeting details.

Overview of service

ASB Help is a registered charity in England and Wales set up to provide advice and support to victims of anti-social behaviour.

ASB Help aims to provide information and advice to interested parties and members of the public involved with and suffering from anti-social behaviour. We believe there is a clear need for coordinated information and advice that is readily accessible to those who need it.

Our website focuses on equipping victims of anti-social behaviour with the necessary tools to effectively report it.

Eligibility criteria

Anyone suffering with any form of anti social behaviour.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Website: www.asbhelp.co.uk

Opening hours

Visit the website for more details.

Overview of service

As part of our targeted prevention work, we provide further support to eligible members of our community that may be more at risk of having a fire in their home and therefore need us most.

We do this in the form of a home fire safety visit, which is a free pre-arranged visit to your home to carry out a fire safety assessment and provide you with advice on how to stay safe from fire.

If you are eligible for a visit, a member of staff will contact you to arrange to visit your home at a time convenient to you.

Eligibility criteria

We assess all requests to ensure we meet the needs of those who are most vulnerable and where we know there is an increased risk of fire. For example those who:
- are aged 65 years or over
- have sight and/or hearing loss
- have mobility concerns
- have mental health concerns
- have memory concerns
- are unable to escape unaided if there is a fire
- are a family with children under the age of 5 years.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset

Contact information

Website: https://www.avonfire.gov.uk/safety/home/home-fire-safety/
Online referral

Opening hours

Visit the website for more details.

Overview of service

Enabling access to a wide range of Council services, and help and advice from a number of other public and voluntary organisations in one convenient location.

Our teams and partner organisations are available to provide help and advice about housing and welfare.

Services:
- Citizens Advice
- Future Bright
- Reach Housing
-Homesearch
- Julian House (Homeless Outreach)

We can also help with council tax, housing benefits, blue badges and welfare support.

Eligibility criteria

Available to all those in the Bath and North East Somerset area.

Area(s) covered

• BANES

Contact information

Email: enquiries@bathnes.gov.uk
Website: www.bathnes.gov.uk/bath-housing-welfare-and-advice-services
01225 47 7000

Opening hours

Monday, Tuesday and Thursday 09:00 - 17:00
Wednesday 09.30am - 17.00
Friday 09:00 - 16.30
Saturday and Sunday - closed
Visit the Bath Council website for more details.

Overview of service

Support for women and girls affected by self injury and provision of information sessions for people working with those who self injure, including young people and people with learning difficulties. Bristol based workshops and in-house bespoke courses available.

Eligibility criteria

No threshold

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: bcsw@btconnect.com
Website: www.selfinjurysupport.org.uk
General Office : 0117 927 9600
TESS Text Support : 07537 432 444
Support Phone Line : 0808 800 8088

Opening hours

General Office : Monday - Friday 10am - 5pm
Support Phone Line : Monday & Thursday 7pm-10pm
Text and Email Support : Monday - Friday 7am - 9pm

Overview of service

Brake supports people who have been bereaved or seriously injured in a road crash, as well as the family, friends and professionals supporting them.

They offer:
• A listening ear, so callers can talk about what they are going through
• Advice on how to cope with the terrible shock and trauma
• Help understanding procedures, such as police investigations, court cases and help seeking specialist legal advice
• The option to liaise with officials on callers’ behalf, so their voice can be heard and to help them overcome difficulties
• Help accessing face-to-face support, support groups, and counselling from appropriate experts
• Practical advice and emotional support to professionals working with road crash victims, including police.

Eligibility criteria

Brake supports people who have been bereaved or seriously injured in a road crash, as well as the family, friends and professionals supporting them

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: help@brake.org.uk
Website: www.brake.org.uk
0808 800 0401

Opening hours

Monday to Friday 10:00 - 16:00

Overview of service

Breakthrough is a Bath-based charity supporting adult trauma survivors across the South West. We provide specialist therapy and support for survivors of all kinds of abuse and trauma, and training for individuals and organisations who wish to learn how to support survivors effectively.
We offer a range of services including; group psychotherapy, individual psychotherapy, art psychotherapy, a crisis service, activity groups, and befriending. Service-users can also make use of our support centre during the week if they want to relax and have a chat over a hot drink. Breakthrough is a survivor-led community, and much of the benefits of therapy come from peer-support and the collective goal to recover.
Clients can self-refer or be referred by external agencies.

Eligibility criteria

Adult service only

Area(s) covered

• BANES

Contact information

Email: services@traumabreakthrough.org
Website: www.traumabreakthrough.org/
01225 984637

Overview of service

The Breathing Space service consists of both a face-to-face and telephone service, offering calm, non-clinical support for individuals experiencing or at risk of a mental health crisis. Staffed by a team with a broad range of experience in mental health issues, the services offers a compassionate listening ear and signposting to relevant service.

Polish translation
We are pleased to be able to offer support to Polish speakers in our community, who can arrange to talk with our Polish speaking member of staff.

Jesli chciałbys porozmawiac z kims w jezyku polskim, zadzwon do Breathing Space. Polski pracownik oddzwoni do Ciebie w uzgodnionym terminie. Mozesz równiez wysłac do nas e-maila w jezyku polskim: breathingspace@bathmind.org.uk.

Eligibility criteria

Anyone who:
• Is 16 years and over
• Resides (or is registered with a GP) in the BANES area
• Experiencing poor mental health, struggling with emotional distress, suicidal ideation or feeling overwhelmed

Area(s) covered

• BANES

Contact information

Email: breathingspace@bathmind.org.uk
Website: https://www.bathmind.org.uk/our-services/evening-support-breathing-space/
0808 175 1369 - Monday-Sunday between 5:30pm-11:00pm

Opening hours

The freephone line is open from 5:30pm to 11:00pm, every day of the year.
The face-to-face service is open from 6pm to 10:30pm, every day of the year.

Overview of service

The Bristol Community Rose Clinic is a community-based service that provides specialist care and support for Bristol women who are experiencing problems because of FGM.

It is staffed by female doctors and nurses who understand the sensitive and complex issues surrounding FGM, and the helpline and appointments are confidential.

Eligibility criteria

Females over 18 years of age who have experienced FGM.

Area(s) covered

• Bristol

Contact information

Email: bristolrose.clinic@nhs.net
Website: bnssgccg.nhs.uk/health-advice-and-support/female-genital-mutilation/
07813 016 911

Opening hours

Monday to Friday 9am - 5pm

Overview of service

Bristol Drugs Project provide support to help adults reduce the harm drugs and alcohol can cause.

We work in partnership with GP Practices to provide alcohol detoxes and opioid substitute prescriptions and detoxes in the community.

Eligibility criteria

Anyone experiencing drugs and/or alcohol problems
Those seeking advice and support in the Bristol area

Area(s) covered

• Bristol

Contact information

Email: info@bdp.org.uk
Website: www.bdp.org.uk
0117 987 6000

Opening hours

Call our helpline: 0117 987 6000 open Monday – Friday, 9:00am – 5:00pm.
Visit the Bristol Drugs Project for more details.

Overview of service

Bristol Hate Crime and Discrimination Services can help you in a variety of ways; from practical and emotional support to legal advice, everything we do will be guided by you and only with your consent.

Our trained professionals will:
• Help you cope with the stress, fear and possible trauma caused by hate crime and discrimination.
• Listen to you, and give you emotional support and advice as your case develops.
• Engage with you and other involved agencies to find a resolution that works for you.
• Keep you informed about the progress of your case and what other organisations are doing to help.
• Provide you with legal advice (where applicable) and support you through the criminal justice system.
• Employ techniques such as mediation to resolve disputes and ensure a good outcome for you.
• Support you in making complaints against other organisations or agencies if you feel they have let you down.
• Get you the help you need, whether it is from us or by giving you referrals to other agencies.

This service is completely free and confidential.

Eligibility criteria

Victims of Hate Crime & Discrimination

Area(s) covered

• Bristol

Contact information

Email: https://www.bhcds.org.uk/contact
Website: www.bhcds.org.uk/
0800 171 2272

Opening hours

Helpline available 24/7

Overview of service

Bristol Law Centre is a charity providing free legal advice in specialist areas of social welfare law, and also represents clients in court. We help over 1,500 people a year access the justice system thanks to our funders, sponsors and committed staff and volunteers.

We provide skilled assessment, triage and signposting for social welfare legal issues. We may be able to offer free legal advice and casework – depending on capacity, funding and your circumstances. If we can’t help you, we always give you information on your options.

- We help more than 5,000 enquirers, offer legal education and training, and work on our own and with partners to push for changes to public policy that promote equality and justice.
- We prevent poverty, keep people in jobs and homes, reinstate benefits, keep families together, give people independence and dignity.
- We enable people to understand their rights and challenge decisions
- We work to influence policy (read more about our success in achieving changes to PIP assessment guidance).

Avon and Bristol Law Centre offer specialist advice and representation in the following areas of law:
- Civil Litigation
- Employment
- Discrimination
- Family
- Housing
- Asylum and Children's Immigration
- Mental Health & Court of Protection
- Disabled Benefits-Appeals

Eligibility criteria

Everyone can access services

Area(s) covered

• Bristol
• South Gloucestershire
• BANES

Contact information

Email: reception@bristollawcentre.org.uk
Website: https://www.bristollawcentre.org.uk/contact-us/
0117 924 8662

Opening hours

Monday-Friday 09:30 - 16:30

Overview of service

Bristol Mind is a mental health resource for people in Bristol and surrounding areas which:
-promotes wellbeing and recovery
-delivers counselling to a wide range of clients
-offers a number of services to refugees and asylum seekers
-provides information and signposting
-offers a confidential helpline most evenings including the weekend
-encourages recovery through volunteering

We recognise that each individual is a resource for their own recovery. Many of our workers, volunteers and trustees have themselves experienced the impact of emotional and mental distress.

Bristol Mind is a Local Mind Association, affiliated to Mind and committed to Mind’s values and quality management standards.

Eligibility criteria

Anybody suffering from, or concerned about someone suffering from, mental health issues in the Bristol and South Glos area

Area(s) covered

• Bristol
• South Gloucestershire

Contact information

Email: info@bristolmind.org.uk
Website: www.bristolmind.org.uk

Opening hours

Information Service
Email: info@bristolmind.org.uk
Telephone: 0117 980 0370
Status: Open 09:30 – 15:30 on business days (closed bank holidays). There is currently a wait of up to one week for a response.

Mindline
Telephone: 0117 203 4419
Status: open 19:00 – 23:00, Wednesday to Sunday.

Mindline Trans+
Telephone: 0300 330 5468
Status: currently open 20:00 - 23:00 on Fridays only.
(currently operated by Mind in Somerset)

Meeting Minds Counselling
Email: counselling@bristolmind.org.uk

Bristol Hate Crime and Discrimination Services
partnership website: https://www.bhcds.org.uk/
Freephone reporting line: 0800 171 2272
Case Worker phone: 07487 526684
Email: hatecrimecasework@bristolmind.org.uk

Refugee Services
Greenspace Project
Phone: 07932 632569
Email: Greenspace.Project@bristolmind.org.uk

Mind Without Borders Counselling
Phone: 07376 484110
Email: mindwithoutborders@bristolmind.org.uk

Overview of service

DHI works as part of Bristol ROADS (Recovery Orientated Alcohol and Drugs Service) which is commissioned by Bristol City Council.

ROADS is a partnership between Bristol Drugs Project, Avon and Wiltshire Mental Health Partnership and Developing Health and Independence, who together provide general drug and alcohol information and advice for people experiencing problematic use.

We offer:
- peer support, detox, residential rehabilitation
- assistance getting a prescription
- harm reduction and naloxone support
- working through one to one support and group support resilience and recovery.

After your assessment, we will work with you and invite you into our Welcome and Action Planning session at any one of our 3 Hubs so you can meet us and we can meet you to discuss what is going to work best for you.

Which may be:
• Allocated your own Recovery worker to support you through your journey
• Structured group programme (including abstinence support groups and mutual aid)
• Peer support and training for people wanting to become peers
• Specific groups for people using ‘party drugs’
• Preparation for detox alcohol and/or drugs
• Training to get into employment

Eligibility criteria

Anyone in the Bristol area needing support with drugs/alcohol addiction

Area(s) covered

• Bristol

Contact information

Email: roads@dhi-services.org.uk
Website: www.dhi-online.org.uk/get-help/adult-drug-alcohol-treatment/bristol-roads
0117 440 0540

Opening hours

Visit the website for more details.

Overview of service

A free and confidential NHS service:
We all experience difficult times when we feel like we can’t cope. These incidents can affect your everyday life and prevent you from leading a normal life.

If you are suffering from depression, anxiety, post-traumatic stress disorder, excessive worry or low mood, then NHS Talking Therapies can help.

Referrals can be made online or by phone.

Free Drop-In Service:
We now run in person drop-ins across BNSSG where you can come and talk to one of our friendly team about our services, and have a supported referral if needed. Click here for more information.

NHS Talking Therapies is a FREE service that provides short-term, evidence-based treatments for anxiety and depression, and you don’t need to visit a GP to get help – the options for referring to the service are shown below.

Eligibility criteria

Vita Health Group provides the local Talking Therapies services on behalf of the NHS to adults 16-years and over, who live and are registered with a GP in Bristol, North Somerset and South Gloucestershire.

Area(s) covered

• Bristol
• South Gloucestershire
• North Somerset

Contact information

Website: https://www.vitahealthgroup.co.uk/nhs-services/nhs-mental-health/bristol-north-somerset-and-south-gloucestershire-mental-health-services/
0333 200 1893

Opening hours

Phoneline:
Monday to Wednesday – 08:00 - 20:00
Thursday and Friday – 08:00 – 17:00

Free drop-in services as of 2024:

We will have someone available at each of the sites listed below to talk about our services and how we might be able to help you.

South Bristol:
- First Tuesday of the month – Redcatch Community Garden, 11:30 – 13:00
- Frist Thursday of the month – Hartcliffe and Withywood Community Partnership, Symes Resource Centre, 13:00 – 15:00

North and West Bristol:
- Third Wednesday of the month – Lockleaze Neighbourhood Trust, 11:00 – 13:00

East and Central Bristol:
- Last Tuesday of the month – Borderlands at the Assisi Centre, 10:30 – 12:30 (specifically for Refugees and Asylum Seekers)

South Gloucestershire: TBC

North Somerset:
- First Friday of the month – 65 High Street Nailsea, 10:00 – 14:00

Weston Super Mare: TBC
- No booking required. Look forward to seeing you there.

Overview of service

Broadway Lodge is a residential treatment centre for addiction.

As soon as you are in treatment, we will work with you to develop an individual plan of care which identifies any personal needs and is constantly reviewed as you progress through treatment.

Group therapy sessions take place at least once a day, every day. You will also work on written assignments designed to help you explore your addiction triggers, access your assets and develop greater self understanding.

Psycho-educational lectures and workshops on particular topics are held regularly. Relaxation, mindfulness meditation classes and stress management sessions form part of the weekly programme and Hypnotherapy, EMDR, Reflexology, massage, Reiki and Auricular Acupuncture are also available.

You will also attend Fellowship meetings during your treatment programme.

Eligibility criteria

Addictions to alcoholism, drug addiction, smoking, gambling, internet video gaming, eating disorders, sex and pornography, and legal highs. 18+

Area(s) covered

• North Somerset
• Somerset

Contact information

Email: hello@broadwaylodge.org.uk
Website: www.broadwaylodge.org.uk
01934 812319
Online live chat available

Opening hours

24 hours
Visit the website for more details.

Overview of service

We represent the interests of children and young people in the family court. We independently advise the family courts about what is safe for children and in their best interests.

We focus on their needs, wishes and feelings, making sure that children’s voices are heard and are at the heart of the family court’s thinking and decision making. For every child, whose current and future living arrangements are decided by the courts, we seek to provide an exceptional experience, everywhere, and every time.

We were established by Section 11 of the Criminal Justice and Court Services Act 2000 (the Act) and operate in accordance with the law set by Parliament and under the rules and directions of the family courts.

Our principal functions, as set out in section 12 of the Act, relate to family proceedings where the welfare of children who are subject to family proceedings is or may be in question, are to:
-Safeguard and promote the welfare of children;
-Give advice to the family courts;
-Make provision for children to be represented; and
-Provide information, advice and support to children and their families.

Eligibility criteria

Children and Families

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: https://www.cafcass.gov.uk/contact-us
Website: www.cafcass.gov.uk
Children and Young People phoneline: 0808 175 3333

Opening hours

Children and Young People phoneline: 09:00 - 17:00 on Monday to Thursday and 09:00 - 16:30 on Friday.

If you are aged 16 or over, you can contact us securely via WhatsApp and our call centre team will help you with any questions you may have. It will connect you to one of our agents between 09:00 - 17:00, Monday to Thursday or 09:00 - 16:30 on Fridays (excluding bank holidays).

Overview of service

Our purpose is to support the health and wellbeing of the Chinese speaking community in Bristol and across the south west of England, and their integration and inclusion in local communities. It is a voice for the community, raising awareness of its needs amongst other organisations in the region.

We achieve this through our aims:

To relieve sickness, hardship and distress by providing assistance, advice, representation and services amongst the Chinese community.

To provide or assist in the provision of facilities for recreation or other leisure time occupation for the Chinese community who have need of such facilities with a view to improving their conditions of life and integration into their local community.

The advancement of education between the Chinese community and the local community through educational, cultural and social activities.

We are able to provide a wide range of services for the Chinese speaking community. These include:

-Providing a care support service for the elderly, infirm and disabled
-Providing a casework service
-Counselling
-Translation and interpreting
-Help in fighting racial harassment and discrimination
-Making referrals for help and advice on legal and immigration issues
-Liaising on their behalf with statutory and voluntary agencies
-Running a drop-in day centre
-Helping to break down social isolation
-Providing information on education, employment and enterprise training
-Providing information and advice on health matters
-Providing help and advice on housing and benefits
-Fighting for the provision of housing schemes for the elderly
-Running English classes
-Providing information on crime prevention
-Providing training for employment
-Running cultural and social trips

Eligibility criteria

Chinese speaking community in Bristol and the South West of England.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: helpline@chinesecws.org.uk
Website: https://chinesecws.org.uk/
Freephone line open 10:00 - 16:00, Monday - Friday
0808 802 0012

Opening hours

09:00 - 16:00, Monday - Friday

Overview of service

Citizens Advice provides free, confidential and independent advice to help people overcome their problems.

Citizens Advice can help you find advice and information about benefits, work, debt and money, family, housing, law, immigration and health.

Eligibility criteria

Anyone needing independent advice

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Website: www.adviceguide.org.uk
AdviceLine: 0800 144 8848

Opening hours

AdviceLine is available 09:00 - 17:00, Monday to Friday

Overview of service

The Counselling Directory is a confidential service that encourages those in distress to seek help. The directory contains information on many different types of distress, as well as articles, news, and events.

To ensure the professionalism of our website, all counsellors have provided us with qualifications and insurance cover or proof of membership with a professional body.

To find a counselling service to suit your needs just use the link - www.counselling-directory.org.uk

The website provides an online tool to search for a counsellor or therapist near you or online.

Eligibility criteria

For individuals in need of counselling services.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Website: www.counselling-directory.org.uk

Opening hours

Online service - visit the website for more details.

Overview of service

We help people through one of the most painful times in life – with bereavement support, information and campaigning. We're the UK's leading bereavement charity.

We offer support through our website, national helpline, group, zoom, telephone or one-to-one in person support. We want to make sure everyone grieving gets the help they need in a way that works for them. We have a specially trained dedicated team of 4,000 bereavement volunteers.

Eligibility criteria

Anyone who has experienced the loss of someone close and need help to come to terms with their grief.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: helpline@cruse.org.uk
Website: www.cruse.org.uk
0808 808 1677​

Opening hours

Telephone:
Monday, Wednesday, Thursday, Friday: 09.30am - 17:00
Tuesday: 13:00 - 20:00
Saturday – Sunday: closed

Our helpline is really busy, and we’re really sorry if we can’t answer your call straight away. Please do keep trying. If you are struggling in the meantime, please do call Samaritans on 116 123.

Email:
Monday, Wednesday and Friday: 09:00 – 17:00
Tuesday, Thursday: 09:00 - 20:00
Saturdays 10:00 - 14:00

You can also contact us through our webform at any time.

Overview of service

A West of England housing association, Curo provides great homes and high quality care and support services across the region.

We're one of the largest landlords in the South West, with a diverse portfolio of affordable and market rented homes.

We own and manage more than 13,000 homes; properties that our 25,000 residents call home. We’re building hundreds of new homes every year for rent and sale.

We own a range of property, from starter homes to Grade I Listed Buildings, in locations from rural villages to city centres. We have an extensive long-term development and land acquisition programme, working to build hundreds of new homes every year.

We invest in neighbourhood services to make our communities thriving, sustainable places where people want to live and work.

We provide award-winning support services to a wide range of residents, including homeless young people and families, older and disabled people, and those affected by mental health issues or memory loss.

We support customers into education and work, and offer apprenticeships, training and graduate placement programmes.

As a housing association we have no paid shareholders. We create profit for purpose, reinvesting the surpluses from our commercial house-building business into our core social purpose.

We can help you or a loved one to...

- Stay independent in your own home
- Get support with dementia
- Get out of hospital quicker by checking into our specially adapted apartments
- Find a temporary place to live if facing homeless or some other crisis
- Live in a stable home with support for mental health issues
- Give your health and wellbeing a boost by making positive connections in your community
- Get respite when facing mental and emotional distress
- Move to accommodation living with other young people, with access to a great support network
- Talk through problems between parents and teenagers when things aren’t going well at home

Eligibility criteria

We are West of England specialists. We provide homes and services across Bath, Bristol and beyond. We currently operate across eight local authority areas, which are mainly in the West of England. This area covers Bath & North East Somerset, Bristol, North Somerset, South Gloucestershire, Somerset and Wiltshire.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: hello@curo-group.co.uk
Website: https://www.curo-group.co.uk/
CALL: 01225 366000
SMS: 0744 799 03 13

Opening hours

We're open from 8am - 8pm Monday to Friday.
You can still reach us outside of these hours - just call our main number to be put through to our emergency service (choose option 2).
You can also use our online portal - My Curo, which is available 24/7.

Overview of service

DHI is a local charity that was set up to help people out of the cycle of homelessness, social isolation and drug or alcohol abuse.

Our aim is to offer people a wide range of services that help them gain control of their lives again and live independently.

We help people to turn their lives around by tackling both the causes and consequences of social exclusion through practical and emotional support services such as information, advice, housing, counselling, activities, and employment and training opportunities.

Eligibility criteria

We run innovative services to help disadvantaged people and those living on the margins of society turn their lives around.

We offer a range of services in Bath & North East Somerset, Bristol, Wiltshire, South Gloucestershire and Somerset.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: info@dhi-online.org.uk
Website: www.dhi-online.org.uk
01225 478 730

Opening hours

Visit the DHI website for more details.

Overview of service

Child Victims of Crime is the only national police children’s’ charity and was set up in 1993. Their aim is to provide support to any child up to 16 years of age who has been a victim of, or traumatised by any criminal offence committed in the United Kingdom.

Everything we do aims to help children, young people and their families recover from their experiences of crime.

We provide face-to-face emotional support and counselling in schools to children who’ve witnessed or been victims of crime.

We provide telephone and online emotional support to help young people understand their feelings, rebuild their self confidence and self esteem.

We give practical support to help families, whose lives have been devastated by crime, get back on their feet. We provide every day essentials from food and clothing vouchers to books, toys, mobile phones and tablets.

The Charity receives referrals from police forces across the country. Individual Officers who have been working with the children are in unique position to make these nominations. Having worked with the children, they understand the pain and suffering that these innocent victims are going through, and can often suggest the best way to put a little bit of fun and "normality" back into their lives.

Eligibility criteria

Any child up to 16 years of age who has been a victim of, or traumatised by any criminal offence committed in the UK.

We help families affected by all crimes including:

- Domestic violence
- Sexual abuse
- Neglect and child abuse
- Exploitation
- Violence and other serious crime
- The death of a parent, brother, sister or other close family member killed by serious crime.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: info@embracevoc.org.uk
Website: www.embracecvoc.org.uk
0345 60 999 60

Opening hours

Monday to Friday - 09:00 - 17:00

Overview of service

We offer:

- A safe place to talk about your concerns
- Confidential advice and support, including your legal and other options
- Counselling
- Help with medical attention if you need it
- Advice to keep yourself safe
- Interpreters if needed
- Information on follow up services

If you are in immediate danger, call the police on 999.

Eligibility criteria

Anyone who has been at risk of being in or is in a forced marriage

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset

Contact information

Email: www.forcedmarriageadvice.co.uk/contact-us/
Website: www.forcedmarriageadvice.co.uk
0117 925 0680

Text Relay is also available for callers who are deaf or hearing impaired. If using a text phone, prefix the helpline number by 18001.

Opening hours

Telephone support and our Live Chat service is available 10:00 - 16:00, Monday to Friday.

If you need emergency help outside these hours you can call the Forced Marriage Unit on 0207 008 1500 (24 hour service).

Overview of service

FORWARD (Foundation for Women’s Health Research and Development) is the leading African women-led organisation working to end violence against women and girls.

We are working for the day when African girls and women will live in dignity, are healthy, have choices and enjoy equal rights free from fear of violence.

We are the African women-led organisation working to end violence against women and girls. From female genital mutilation and child marriage to domestic and sexual violence, we tackle abuse and discrimination – enabling African women and girls to have the dignity, health and equality they deserve.

At FORWARD, we focus on personal stories and the bigger picture. That’s why we support affected women and girls on the ground – bringing together communities, developing skills and knowledge, and nurturing young women leaders of tomorrow. And it’s why we work strategically to challenge and support decision-makers and practitioners – conducting community research, building partnerships and creating opportunities to transform lives.

For over 35 years, FORWARD has been speaking with one voice to safeguard the rights and dignity of African women and girls, wherever they live.

Together, we’re working to create a world free from violence for all African women and girls – and we won’t stop until we get there.

Eligibility criteria

African Women and Girls

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: support@forwarduk.org.uk
Website: forwarduk.org.uk
Ring +44 (0)208 960 4000, extension 1
Ring +44 (0)7834 168 141

Opening hours

Monday to Friday 9.30am - 5.30pm

Overview of service

Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year. We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, honour-based abuse, forced marriage, so-called conversion therapies, and other forms of interpersonal abuse. We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do.

We run four national support helplines for LGBT+ victims and survivors of: domestic abuse; hate crime; rape and sexual abuse; and so-called “conversion therapy”. We provide longer-term support to thousands of LGBT+ victims and survivors of abuse through our advocacy services. We are person-centred, empowerment-based, and trauma-informed – meaning our focus is always on helping our clients decide what is best for them, and then supporting them through their journey.

We use what we learn through working on the frontlines with clients to work on national and local policy change, to improve outcomes for LGBT+ victims and survivors of abuse and violence. We build evidence through key pieces of research around LGBT+ people’s experiences of abuse and violence. We push for legislative change, improved statutory guidance for victims, and better understanding of the needs of LGBT+ people around the country.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: help@galop.org.uk - HateCrime@galop.org.uk - advice@galop.org.uk
Website: www.galop.org.uk
0800 999 5428 - National LGBT+ Domestic Abuse Line
020 7704 2040 - London LGBT+ Advice Line

Our team are available via webchat, where you can also get support and information about your situation. Webchat is mobile friendly, so it doesn’t need to be on a computer.

Opening hours

Monday – Thursday, 10am to 8pm

Friday, 10am to 4:00pm

Please note we’ll be closed during bank holidays.

Overview of service

The Genesis Trust exists to offer immediate practical help to people in the Bath area who are homeless and vulnerable, and provide long-term help and opportunities for them through our interlinked projects to rebuild their lives. We work individually with people on their journey from despair to hope, from crisis to independence.

As a Christian charity, Genesis works with local churches and volunteers in the wider community in Bath and the surrounding area to help disadvantaged and vulnerable individuals and families to change their lives.

We do this by meeting their immediate needs, providing compassionate help and journeying with them as they gain confidence, learn new skills, overcome challenges, improve their prospects, and make choices for themselves to restore and rebuild their lives.

We provide and enable a range of practical and person-centred support services to help people in need develop healthier lifestyles and overcome poverty in all its forms. We recognise that poverty is not just about lacking material resources but can encompass a lack of relationships and network of support, and a lack of identity and purpose.

Eligibility criteria

Supporting vulnerable people in Bath faced with hardship as a result of poverty, homelessness, addition or disability.

Area(s) covered

• BANES

Contact information

Email: office@genesistrust.org.uk
Website: genesistrust.org.uk
General enquiries: 01225 463549
Furniture donations: 01225 421111
Bath Foodbank: 01225 463 549
Life Skills @ Gateway Centre: 01225 438 362
Lifeline @ Gateway Centre: 01225 439 384

Opening hours

Lifeline opening hours:
Lifeline is our day centre where people in need can receive compassionate support. We can provide food, clothes, laundry facilities, showers and much more.

Mondays – 09:30 – 16:30
Wednesdays – 09:30 – 13:00
Fridays – 09:30 – 16::30

Life Connect:
Genesis Trust also provides free cooked meals throughout the week. Visit the website for more details.

Additional media

Get Help

Overview of service

Get Safe Online is the UK’s leading internet safety website. We provide unbiased, factual and easy-to-understand information on online safety.

Our website is a unique resource providing practical advice on how to protect yourself, your computers and mobiles device and your business against fraud, identity theft, viruses and many other problems encountered online. It contains guidance on many other related subjects too – including performing backups and how to avoid theft or loss of your computer, smartphone or tablet. We cover every conceivable topic – including safe online shopping, gaming and dating … so you really can stay safe with everything you do online.

The site also keeps you up to date with news, tips and stories from around the world.

Get Safe Online is not only a website. We also organise national events – such as Get Safe Online Week – as well as community events. We work closely with law enforcement agencies, MOD and other organisations in support of their outreach activity, internal awareness and customer online safety.

Get Safe Online is a public / private sector partnership supported by leading organisations in banking, retail, internet security and other sectors. We are Cyber Essentials certified.

Eligibility criteria

Available to all

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: https://www.getsafeonline.org/contact-us/
Website: www.getsafeonline.org/

Opening hours

24 hours a day

Overview of service

Heart to Heart Bristol have trained counsellors have experience working with Children from the age of 12. Heart to Heart Bristol believe that counselling for young people can be a way to receive effective support to manage, express and regulate emotions in a safe environment.

​When working with adults Heart to Heart Bristol use skills and knowledge to work in a way that will benefit you individually. Heart to Heart Bristol use different theoretical approaches and models such as Psychodynamic theory, Gestalt, Transactional Analysis, Transpersonal theory and Cognitive Behavioral theory.

With a person centred approach at the core of what Heart to Heart Bristol do, they commit to providing empathy, unconditional positive regard and a non-judgmental relationship to each person.

Heart to Heart Bristol have a diverse team of counsellors who have experience in working with different areas and issues across the team. (We have both Male and female counsellors). All counsellors who are a part of the team at Heart to Heart Bristol, work with the values drawn from the British Association of Counselling and Psychotherapy (BACP) ethical framework, as well as other governing bodies such as the National Counselling Society (NCS). These include working with integrity, honesty, and courage. Confidentiality is central to our work.

Heart to Heart Bristol are currently offering online, telephone and video calls until they return back to face to face sessions.

Eligibility criteria

Aged 12+

Area(s) covered

• Bristol

Contact information

Email: HearttoHeartBristol@gmail.com
Website: www.HearttoHeartBristol.co.uk
07926314739

Overview of service

The Hourglass mission is simple: end the harm, abuse and exploitation of older people in the UK.

The Hourglass 24/7 helpline is the only service in the UK dedicated to helping those effected by the abuse of older people. Whether that’s an older person who feels threatened or unsafe at home, or a friend of family member concerned about the wellbeing of a loved one, our helpline services team are there to support and offer advice.

Eligibility criteria

Any elderly person who is suffering with any kind of abuse, or people caring for individuals they suspect may be subject to abuse.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: helpline@wearehourglass.org
Website: https://wearehourglass.org/
Helpline 080 8808 8141
FREE TEXT 07860052906

Our helpline is entirely confidential and free to call from a landline or mobile, and the number will not appear on your phone bill. Texts from outside the UK will be charged at their standard international rate which will differ depending on location and service charges of your phone provider. The number will appear on your bill and in your phone records but will not be identified as Hourglass.

Opening hours

Our helpline and chatbot are available 24/7. All other services are open Monday to Friday, 09:00 - 17:00.

Overview of service

The Hypnotherapy Directory was launched to connect individuals with qualified hypnotherapists in the UK. They can provide information about hypnotherapy, and how it can be helpful.

All members of the directory are required to provide proof of qualifications and insurance cover as well as proof of professional body membership.

Eligibility criteria

Anyone looking to explore hypnotherapy as a means of dealing with mental health concerns, anxieties, phobias etc.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: www.hypnotherapy-directory.org.uk/contact.php?_gl=1*14v7uh2*_up*MQ..*_ga*NzMzOTUzMzkwLjE3MTY0NjUxNTI.*_ga_C1G2X92KLV*MTcxNjQ2NTE0OS4xLjEuMTcxNjQ2NTE5Mi4wLjAuMA..
Website: www.hypnotherapy-directory.org.uk
0333 325 2502

Opening hours

Monday - Friday 10:00 - 16:00

Overview of service

As a youth-led charity, we support young people with their learning and expose them to a range of potential areas of interest. We provide them with opportunities to achieve their ambitions and aspirations. The young people devise numerous creative educational projects covering a range of contemporary societal issues. These projects enable young people to learn and develop transferable skills in many different areas. Their work may involve script and film development, a stage production, song writing or organising and hosting an annual conference whereby we showcase all the brilliant work created throughout the year. Many of them are invited to speak at high profile events both nationally and internationally, to consult policy-makers or deliver training to frontline professionals, including teachers, police, lawyers and medical professionals.

Central to our decision-making are 8 Junior Trustees who lead youth steering groups and report back to the board of trustees. They are crucial as they keep us on track, share constructive feedback and inform all aspects of our service.

Our Outreach Workers deliver peer-education workshops in schools across the nation, using our young activists’ media resources. This allows students to develop a profound connection with the resource as they internalise and reflect on their own lives, but it also acts as a means of encouragement to get involved in youth activism. Our workshops initiate discussions around a range difficult issues such as female genital mutilation {FGM}, honour-based abuse {HBA} and forced marriage, sexual harassment and assault, coercive control, toxic masculinity, racism and different forms of extremism.

Eligibility criteria

Available to all

Area(s) covered

• Bristol

Contact information

Email: info@integrateuk.org
Website: integratebristol.org.uk/
0117 907 2998

Overview of service

Internet Matters are a not-for-profit organisation that has a simple purpose – to help keep children safe in the digital world.

They're backed by the UK’s most prominent internet industry players, BT, Sky, TalkTalk and Virgin Media, and are supported by leading child online safety experts, we’re able to offer advice and information on tackling e-safety issues.

They provide parents guides to tech and apps as well as advice and support for children on a range of online issues including sexting, cyberbullying and radicalisation.

Eligibility criteria

Available to All

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Website: www.internetmatters.org/
0808 800 2222 - Family Lives charity dedicated to helping parents

Overview of service

Support Middle Eastern and Afghan women and girls living in the UK who are facing Forced Marriage, Child Marriage, 'Honour Based' Violence, Female Genital Mutilation (FGM) and Domestic Violence.

We work with women and girls of all ages, including lesbian women, bisexual women and trans women. We offer services in Kurdish, Farsi, Arabic, Dari, Pashto, Turkish and English.

IKWRO offers free advice, advocacy and counselling services and operates a refuge which provides safe accommodation and specialist support to single women at risk of “honour” based abuse, forced marriage and domestic abuse.

IKWRO also provides training for women and girls to help them understand their rights in the UK. In partnership with other organisations, we assist survivors of abuse with accessing English language classes and education, training and employment opportunities.

As well as supporting women and girls directly, we offer advice and training for professionals from the statutory and voluntary sectors, to better understand the needs of the women and girls we represent, the types of abuse they experience and to provide best practice prevention and support services.

We campaign to increase awareness and improve laws and policies to tackle all forms of “honour” based abuse and harmful practices including; forced marriage, child marriage, marital captivity, female genital mutilation, virginity testing and hymenoplasty, discrimination by sharia courts and to push for better laws and policies to protect women’s and girl’s rights.

They provide advice in Farsi, Dari, Kurdish, Arabic, Turkish, Pashto and English.

Eligibility criteria

Middle Eastern and Afghan women and girls who are at risk of ‘honour’ based violence, forced marriage, child marriage, female genital mutilation and domestic violence

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Website: ikwro.org.uk
0207 920 6460

Emergency Help Line - 07846 275 246 (Arabic/Kurdish) and 07846 310 157 (Farsi/Dari/Turkish)

Opening hours

Monday to Friday 9.30am - 5.30pm

For out-of-hours emergencies call:
Kurdish / Arabic/ English: 07846 275246
Farsi / Dari / English: 07846 310157

Out of hours media inquiries: 07862 733511

Overview of service

Ivison Trust (formerly Pace) is a national charity working to keep children safe from exploitation by supporting their parents, disrupting the exploiters and working in partnership with police and family services. We also train professionals to support affected children and their parents using a trauma-informed, family-centric approach.

Ivison Trust seeks to:
Enable parents and carers to safeguard their child from exploitation.
Provide evidence and specialist advice in order to demonstrate to partners that parents and carers have an essential safeguarding role.
Work with parents and partners to disrupt and bring exploiters to justice.
Influence national and local policy and practice to reflect the active safeguarding role of parents and the impact on families of child exploitation.
Sustain long term change by training partners in the active role of parents and carers safeguarding their children.

Eligibility criteria

Parents and carers of children who have been or are at risk of being exploited

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: https://ivisontrust.org.uk/contact-us/
Website: https://ivisontrust.org.uk/
0113 240 3040

Overview of service

We offer support and advice for:
- refuge accommodation, resettlement, and housing
- access to legal and financial advice
- homeless services and emergency accommodation
- specialist children and family support
- travelling communities
- therapeutic support groups for women and young people to understand controlling and abusive relationships
- addiction recovery and mental health support
- work experience and training for adults experiencing homelessness and those experiencing long-term unemployment
- training and workshops about domestic abuse.

We also run multiple training programmes (including at our bike workshops in Bath and Trowbridge) to help people regain confidence, learn new transferable work skills, get back into education, volunteering and employment.

Eligibility criteria

Julian House is a charity that supports vulnerable and at-risk individuals. These include adults and young people experiencing homelessness, escaping domestic abuse, adults with learning difficulties and people who need support after leaving prison.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: admin@julianhouse.org.uk
Website: www.julianhouse.org.uk/
01225 354650

Opening hours

Visit the Julian House website for more details.

Overview of service

Are you being PRESSURED to get married against your will?
•Do you fear to bring SHAME & dishonour on your family?
•Have you been emotionally manipulated or physically ABUSED?
•Are you being told to get married because of your RELIGION?
•Do you worry about being DISOWNED?

If you have suffered emotionally or physically, have been disowned or are thinking of leaving home we can help you. If you are LGBTQ and fear the consequences of coming out, we will stand by you.

Perhaps you have been living in a forced marriage for years and would just like to talk, we will listen and we will help you too.

For over twenty years we have helped thousands of men and women across the UK. Karma Nirvana does not discriminate between age, gender, sexuality, faith or no faith.

Calls to the helpline are free from a UK landline and UK mobile phone.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: https://karmanirvana.org.uk/about/contact-us/
Website: www.karmanirvana.org.uk
0800 599 9247

Overview of service

Kinergy is a professional, confidential counselling service for survivors of sexual abuse and/or rape.

Therapy sessions are offered to groups of women and men who have had counselling, have an awareness of the impact of sexual abuse and rape on their lives; and are looking for additional support to help them in their process of recovery.

Eligibility criteria

We offer a fully inclusive and accessible service for all adults living in Bristol, North Somerset, South Gloucestershire and Bath and North East Somerset.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset

Contact information

Email: contact@kinergy.org.uk
Website: www.kinergy.org.uk
0117 908 7712

Opening hours

Monday: 09:00 - 16:30
Tuesday - Thursday: 09:00 - 20:15
Friday: 09:00 - 16:30

Overview of service

Kooth is a transformational digital mental health support service. It gives children and young people easy access to an online community of peers and a team of experienced counsellors. Access is free of the typical barriers to support: no waiting lists, no thresholds, no cost and complete anonymity. Launched in 2004 and accredited by the BACP, more than 1,500 children and young people across the country login to Kooth every day.

Kooth offers online counselling and emotional well-being platform for children and young people, accessible through mobile, tablet and desktop and free at the point of use.

Eligibility criteria

Children and young people

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Website: kooth.com
Online Service

Opening hours

Monday – Friday 12pm – 10pm

Saturday – Sunday 6pm – 10pm

Additional media

What is Kooth?

Overview of service

Mediation First was recently formed as a national mediation service, offering professional mediation across the UK - with access for clients wherever they are located via online sessions.

We have a team of over 20 experienced mediators, each offering a set of unique skills and approaches in specialised areas of mediation. Our expert mediators are all accredited to the highest standards either through the Family Mediation Council or Civil Mediation Council and between them have the expertise to help with family, finance, property, children, civil and commercial, and workplace mediation.

We are proud to have helped thousands of people resolve their disputes and move forward with their lives over the last two decades.

Eligibility criteria

Mediation Services for family, finances, property, children, civil and commercial, and the workplace.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: office@mediationfirst.co.uk.
Website: https://www.mediationfirst.co.uk/
0330 320 7600

Overview of service

Men's Advice Line is a confidential helpline for any man experiencing domestic violence and abuse from a partner (or ex-partner).

Men's Advice Line are a team of skilled professionals offering practical advice, information and emotional support to male victims of domestic violence, as well as to concerned friends and family and frontline workers.

The service is run and managed by Respect.

Men's Advice Line's focus is to increase the safety of men experiencing domestic violence (and the safety of their children) and help them reduce the risk.

Eligibility criteria

Men experiencing or witnessing domestic abuse

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: info@mensadviceline.org.uk
Website: www.mensadviceline.org.uk/
Call us on freephone 0808 801 0327 (Free from landlines and mobile phones within the UK. Your call will not appear on itemised bills. You can also call free from BT pay phones.)

If English isn’t your first language you can ask for a telephone interpreter or ask someone you know to do it for you.

Our Helpline Advisors are trained to communicate with those unable to hear or speak on the phone via the Next Generation Text Service facility.

Opening hours

Telephone Support: Mon–Fri 10am-5pm
Email Support: Mon-Fri 9am-5pm
Webchat Support: Wednesday 10-11:30am & Thursday 2-4pm

Additional media

What to expect from our advice line

Overview of service

Mind provide advice and support to empower anyone experiencing a mental health problem. Mind campaign to improve services, raise awareness and promote understanding. Mind won't give up until everyone experiencing a mental health problem gets support and respect.

Through our 24/7 Mindline service, Peer support groups, Garden, Art therapy and much more there is a way in for everyone and a service for everyone. We have an open door and treat everyone as individual, ensuring the right support, at the right time in the right way.

We have offices in Taunton, Yeovil, Bridgwater, Minehead and Shepton Mallet as well as groups and services across the county.

Eligibility criteria

11+

Area(s) covered

• Somerset

Contact information

Email: info@mindinsomerset.org.uk
Website: www.mindinsomerset.org.uk/
0800 138 1692/01823 276892

Opening hours

Open 8pm - 11pm 7 days per week

Our Crisis Safe Space service is now running 7 days a week 6-10:00pm for drop in and appointments in both our Yeovil and Taunton office as well as Saturday and Sunday daytime. To book please call Mindline on 01823 276 892

Additional media

Facebook Page for Mind in Somerset

Overview of service

Mindline Trans+ is a confidential emotional, mental health support helpline and signposting service for people who identify as Trans, A Gender, Gender Fluid, Non-binary. We are also able to offer support to friends and family. We support everyone dealing with any Transgender issues, be it for they themselves, their parents, siblings, colleagues, friends, or professionals.

We provide a safe place to talk about your feelings confidentially. We don’t record calls nor ask for any personal details. Our listeners will try understand the multitude of feelings and concerns that may be going on for you. We are here to listen and offer our support.

Eligibility criteria

Transgender, Agender, Gender Fluid, Non-binary

MindLine Trans+ is a national service open to callers nationwide.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: Mindline@mindinSomerset.org.uk
Website: https://www.mindinsomerset.org.uk/our-services/adult-one-to-one-support/mindline-trans/
0300 330 5468

Opening hours

We have Trans and Trans allies volunteering to respond to your calls as often as possible and we are open 3 evenings a week Mondays, Wednesdays and Fridays from 8pm to 11pm. This is a national service that can be accessed by anyone.

Our Emotional support and mental health helpline is now available as a live webchat !
Available every day from 8-11pm.

Overview of service

Muslim Women's Network UK (MWNUK) is the only national Muslim women's organisation in Britain. They are a small national charity and work to improve the social justice and equality for Muslim women and girls. They have a membership of more than 700 individuals and organisations with a collective reach of tens of thousands of Muslim women. Their membership also includes women of others faiths and men who support their work.

MWNUK find out about the experiences of Muslim women and girls through research and helpline enquiries. They identify policy and practice gaps and use this information to inform decision makers in government (including at Ministerial level) and other other public bodies. Their knowledge about the issues faced by Muslim women and girls also inform community campaigns. They also develop resources and training so women and girls are better informed about their rights and how to access support and help.

The helpline is a national specialist faith and culturally sensitive service that is confidential and non-judgmental, which offers information, support, guidance and referrals. We also provide holistic in depth support via case-workers for complex cases where service users need ongoing support which could last weeks or months. The helpline also acts as an interface or conduit between the victims and other specialist that can also provide support. Although, our service users are primarily Muslim women and girls, we also provide support to men (5% of callers) and to women of other faiths and no faith (e.g. 4%).

We provide help on about 43 issues. Two thirds of our service users contact us about different forms of abuse such as domestic abuse, honour-based abuse, forced marriage, sexual abuse, sexual harassment, stalking and revenge porn. Most callers also contact us about more than one issue. Half of callers also want help for their mental health such as for anxiety, depression, post-traumatic stress, self harm, suicidal thoughts and loneliness. For these callers we are able to make internal referrals to our counselling service or to try and identify local services in their areas.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: info@mwnhelpline.co.uk
Website: www.mwnuk.co.uk/
Helpline: 0800 999 5786
Text: 07415206936

Opening hours

Monday to Friday (Including Web Chat) 10am to 4pm

Additional media

MWNUK Helpline Website

Overview of service

The National Centre for Domestic Violence was established in 2003 to help survivors of domestic violence and abuse obtain protection against an abuser, as well as offering services to the police, probation service, domestic abuse agency workers, the legal profession and judiciary.

We specialise in providing free, fast and effective support to survivors of domestic abuse, usually by helping individuals obtain injunctions from their local county court. This free service is provided to everybody, regardless of their financial circumstances, sexual orientation, race, gender, age, political, religious belief or otherwise.

In brief, our help includes:
- Free Injunction service to everybody
- Injunctions often within 24 hours
- A large framework of Legal Aid family solicitors throughout the country
- Emergency Prohibited Steps Orders
- Emergency Non-Molestation and Occupation Orders
- Direct links with Local Authorities, health centres, refuges & Women’s Aid Centres

Eligibility criteria

Available to anyone experiencing domestic abuse or who has concern for someone experience domestic abuse.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: office@ncdv.org.uk
Website: www.ncdv.org.uk
To make a referral:
02071868270 or 0800 970 2070 (Choose Option 1)
Text: NCDV to 60777 and we will call back

Overview of service

Over the years Network’s counsellors have supported over 10,000 clients to move forward in their lives. We have trained hundreds of counsellors who have gone on to work within the NHS, other agencies, or as private practitioners. Some of Bristol’s most experienced counsellors have trained with Network.

Today Network is a highly professional counselling and training service. We are an organisational member of the British Association for Counselling and Psychotherapy (BACP) and our counsellors, supervisors, trainers and students are bound by BACP’s Ethical Framework for Good Practice in Counselling and Psychotherapy.

Network offers:
- Over 35 years’ experience of providing counselling in Bristol
- A confidential service for individuals aged 18+
- A service that is open to all irrespective of gender, sexual orientation, ethnic origin or religion
- Up to 24 sessions of 50 minutes each with one of our counsellors
- A low-cost service – our sessions are £25 each, around half the cost of most private therapy
- An initial assessment where you and our duty counsellor can talk about whether our service is right for you (there is a charge of £25 for this assessment)
- Our counselling is provided by experienced trainee counsellors as part of their Advanced Diploma. We take great care to match counsellors appropriately based on clinical need.

Eligibility criteria

Network can offer counselling options to anyone over 18 living in Bristol.

Area(s) covered

• Bristol
• BANES

Contact information

Email: reception@network.org.uk
Website: www.network.org.uk/
0117 9507271

Opening hours

Visit the website for more details.

Overview of service

Next Link provides support services for anyone (women, men, children) who has been the victim of domestic abuse. Our services include telephone help and advice, safe houses, community outreach services and group programmes.

Eligibility criteria

The service is available to Women only in the Bristol area and Women and Males in the South Gloucestershire area.

Area(s) covered

• Bristol
• South Gloucestershire
• North Somerset

Contact information

Email: enquiries.northsomerset@nextlinkhousing.co.uk
Website: https://www.nextlinkhousing.co.uk/northsomerset/
0800 4700 280

Opening hours

Monday – Friday 8:30am-5:30pm
Saturday 9:30am-1:00pm
(Out of Hours telephone support service available)

Overview of service

Next Link North Somerset provide support services for anyone (women, men, children) who has been the victim of domestic abuse. Their services include telephone help and advice, safe houses, community outreach services and group programmes.

Referrals are all made by telephone. At the telephone stage callers are asked about their situation, the number of children they have with them, what areas are unsafe for them and whether they want a safe house, or the resettlement/ tenancy sustainment service.

Eligibility criteria

Victims and families affected by Domestic Abuse

Area(s) covered

• North Somerset

Contact information

Email: enquiries.NorthSomerset@nextlinkhousing.co.uk
Website: www.nextlinkhousing.co.uk/northsomerset/
0800 4700 280

Opening hours

Our office is open 8.30am – 5.30pm Monday – Friday and 9.30am – 1pm Saturday.
The out of hours service will be available outside of these hours.

Our Live Chat is now open from 10am to 4pm Monday – Friday.

Next Link North Somerset domestic abuse telephone help lines are open 8.30am – 5.30pm Monday to Friday and 9.30am – 1pm Saturday 0800 4700 280

Help is also available 24 hours a day, 7 days a week on the National Domestic Violence Helpline – Freephone 0808 2000 247

Overview of service

NSPCC are working in partnership with O2 to help you keep children safe when they're using the internet, social networks, apps, games and more.

Whether you’re an online expert or you’re not sure where to start, their tools and advice will help you keep your child safe.

Eligibility criteria

Available to all

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: help@nspcc.org.uk
Website: www.nspcc.org.uk/preventing-abuse/keeping-children-safe/online-safety/
Free Helpline for support in setting up parental controls or advice on social networks: 0808 800 5002
Help for adults concerned about a child, call on: 0808 800 5000
Help for children and young people, call Childline on: 0800 1111
General Enquiries: 0207 825 2505

Opening hours

Contact trained helpline counsellors 24 hours a day by email or our online reporting form.

Overview of service

If you're worried a child is at risk of, or has had, FGM call the NSPCC FGM helpline to seek help and advice.

Eligibility criteria

For children and young people. Adults can contact the service if worried about a child.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: help@NSPCC.org.uk
Website: https://www.nspcc.org.uk/preventing-abuse/child-abuse-and-neglect/female-genital-mutilation-fgm/
If you're worried a child is at risk of or has already had FGM, call our free, anonymous dedicated FGM helpline on 0800 028 3550.

Opening hours

FGM Helpline: 8am-8pm Monday-Friday and 9am-6pm on the weekends.

Overview of service

Every child deserves the best possible chance to rebuild their life after abuse. NSPCC is the leading children's charity fighting to end child abuse. They aim to help children who have been abused to rebuild their lives, protect those at risk, and find the best ways of preventing abuse from ever happening.

Counsellors are there 24 hours a day, to help parents, professionals and anyone worried about a child in the UK. They will listen to your concerns, offer advice and support and can take action on your behalf if a child is in danger.

Eligibility criteria

For children and young people. Adults can contact the service if worried about a child.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: help@nspcc.org.uk
Website: www.nspcc.org.uk
Help for adults concerned about a child - Call on 0808 800 5000
Help for children and young people - Call ChildLine on 0800 1111

Opening hours

Due to an increase in demand across our service, our voice Helpline is currently available 10am–8pm Monday to Friday. You can still email help@NSPCC.org.uk or complete our report abuse online form at any time for free. You don’t have to say who you are.

Additional media

Reporting Abuse Page

Overview of service

Off the Record Bath and North East Somerset (OTR) improves the emotional health and wellbeing of young people. We want every young person in Bath and North East Somerset and beyond to be emotionally healthy, confident and empowered in themselves.

We provide a range of free services for anyone aged 10-25 living, working or studying in BaNES, including counselling, listening support, youth participation, advocacy, support for care leavers and a LGBTQ+ focused youth group.

• Listening Support – A young person can have someone to talk to. The service provides information, support and counselling. This service is available for young persons between the age of 10-25. There is a School Outreach Service which is available to students in a number of B&NES secondary schools – it also delivers workshops in schools for all children at participating schools

• Advocacy Service – Is an advocacy service for children and young people aged 0-18 years old, who work, live or study in Bath.
Advocacy can help a child or young person in, or moving on from care, a child or young person subject to a child protection conference, a young person (aged 16 and 17) without a permanent home, a disabled child or young person (if they have not yet had their 19th birthday), a child or young person who wants to make a complaint about social services provision, a young person with special educational needs and/ or disability that wants help to prepare for their ‘Year 11 transition review’, looking at pathways to employment, independent living, community inclusion, health.

Eligibility criteria

Young people in the BANES area - ages ranging from 10-25 dependant on the service required

Referrals into the service can be made on the BANES Off the Record website.

Area(s) covered

• BANES

Contact information

Email: office@offtherecord-banes.co.uk
Website: offtherecord-banes.co.uk
01225 312 481

Overview of service

OTR offers free, confidential and self-referral mental health and wellbeing information and support designed to help with a range of issues, including depression, anxiety, stress, loss and relationship problems.

OTR run various one-to-one and group workshops on issues affecting young people, including its 'Hub', the first point of contact for young people wanting to get in touch. OTR also offers drop-in groups for parents and training and consultancy for professionals working with young people.

We run various projects across Bristol and South Gloucestershire which you can find out about on our website. They have been designed with the help of young people, and all of them are delivered by a team of super-friendly staff and volunteers. These include:

- Drop in hubs. OTR’s Hubs are a safe and relaxed space you can simply drop into for a chat – no appointments needed. They are there for you to meet our team and discover more about what we offer. You’ll find they are a great place to learn about mental health and self-care too. These sessions run every week throughout the year, but there are other Hubs that pop-up across Bristol and South Gloucestershire at different times.

- The Resilience Lab. Run by a team with a whole host of ideas about how to cope with stress, stay relaxed, discover strengths, reach out to others and keep on top of things when life gets tough. The sessions run weekly over 5 weeks. The Lab runs as a series of free and fun workshops, packed full of activities, games and ideas to help look after your mental health and build your resilience. You can also check out some of our online resources we’ve been developing!

- Workshops focused on self esteem, body image and mental health.

- Project Zazi. Project Zazi – “know yourself, know your strength” – is a project which focuses on creating opportunities, building aspirations and empowering young Black people and young People of Colour, supporting individuals in exploring culture, identity and tackling inequality.
The project offers a mix of one-to-one support and a variety of group projects and sessions (both digital and face-to-face). Within these spaces, we aim to create a positive atmosphere with a sense of belonging and security. You’ll be able to explore your identity and culture whilst partaking in sociable activities and learning new skills.

- 1.1 Therapies. At OTR we offer a wide range of one-to-one therapies for 11-17 year olds. So whatever you’ve got going on, and however you want to work through it, we have something for you.

- Freedom Group is OTR’s LGBTQIA+ youth programme, providing a safe and supportive space for young people aged 13-25 who are LGBTQIA+ or are exploring their gender and sexuality.

Eligibility criteria

Young people aged 11-25.

Area(s) covered

• Bristol
• South Gloucestershire

Contact information

Email: hello@otrbristol.org.uk
Website: https://www.otrbristol.org.uk/
0808 808 9120 (Freephone)
Enquiry only, Mon-Fri 2-5pm

Overview of service

OTR offers free, confidential and self-referral mental health and wellbeing information and support designed to help with a range of issues, including depression, anxiety, stress, loss and relationship problems.

OTR run various one-to-one and group workshops on issues affecting young people, including its 'Hub', the first point of contact for young people wanting to get in touch. OTR also offers drop-in groups for parents and training and consultancy for professionals working with young people.

We run various projects across North Somerset which you can find out about on our website. They have been designed with the help of young people, and all of them are delivered by a team of super-friendly staff and volunteers. These include:

- Drop in hubs. OTR’s Hubs are a safe and relaxed space you can simply drop into for a chat – no appointments needed. They are there for you to meet our team and discover more about what we offer. You’ll find they are a great place to learn about mental health and self-care too. These sessions run every other week throughout the year, and will take place every Wednesday at Castle Batch Community Centre, 3.30-5.30pm. Please check the website and social media for updates regarding any closures, especially during school holidays.

- The Resilience Lab. Run by a team with a whole host of ideas about how to cope with stress, stay relaxed, discover strengths, reach out to others and keep on top of things when life gets tough. The sessions run weekly over 5 weeks. The Lab runs as a series of free and fun workshops, packed full of activities, games and ideas to help look after your mental health and build your resilience. You can also check out some of our online resources we’ve been developing!

- Workshops focused on self esteem, body image and mental health.

- 1.1 Therapies. At OTR we offer a wide range of one-to-one therapies for 11-17 year olds. So whatever you’ve got going on, and however you want to work through it, we have something for you.

Eligibility criteria

Young people aged 11-25.

Area(s) covered

• North Somerset

Contact information

Email: northsomerset@otrbristol.org.uk
Website: https://otrnorthsomerset.org.uk/
0808 808 9120 (Freephone)
Enquiry only, Mon-Fri 2-5pm

Overview of service

One25 reaches out to women trapped in or vulnerable to street sex work, supporting them to break free and build new lives free from violence, poverty and addiction.

One25 provides outreach, drop-in and case work. Caseworkers support women using a person centred and flexible approach, with issues such as addiction, homelessness, physical, mental and emotional health, safety, criminal justice, life skills and finance.

Eligibility criteria

Women working in or targetted for street sex work

Area(s) covered

• Bristol

Contact information

Email: Office@one25.org.uk
Website: www.one25.org.uk
01179 098832

Opening hours

10am-4pm

Overview of service

Opoka is a Polish voluntary organisation set up in the UK as part of a pilot run by Chrysalis Supported Association Ltd. Opoka helps and supports Polish women and children who are experiencing the devastating and damaging consequences of Domestic Violence and Abuse and who are often as a result suffering in isolation without knowing who to turn to, or how and where to seek help.

Our Services:
-practical and emotional support
-safe accommodation
-counselling
-therapeutic programs for women and children

Eligibility criteria

Eastern European

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: info@opoka.org.uk
Website: www.opoka.org.uk
The freephone for Polish Women: 0300 365 1700

English Freephone: 01174270012

Opening hours

Monday to Friday 9am-5pm

Overview of service

Paladin was established in July 2013 following a highly successful Stalking Reform Campaign in Parliament.

Paladin assists high risk victims of stalking throughout England and Wales. A number of Independent Stalking Advocacy Caseworkers (ISACs) ensure high risk victims of stalking are supported and that a coordinated community response is developed locally to keep victims and their children safe.

Stalkers steal and take lives if their behaviour remains unchecked and they are allowed to escalate. In many cases this has resulted in serious violence, rape and in some cases, murder.

This is about homicide prevention and this unique stalking advocacy service will not only save lives, it will also save money by ensuring a co-ordinated response and the appropriate support for victims.

Eligibility criteria

Anyone who is experiencing stalking and harrassment.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: Email: info@paladinservice.co.uk Secure Email: info.mailbox@paladin.cjsm.net
Website: www.paladinservice.co.uk
020 3866 4107

Opening hours

The Phone line is open 9am to 3pm weekdays, except for Wednesdays when it is open 10am to 5pm.

Overview of service

PAPYRUS Prevention of Young Suicide is the UK charity dedicated to the prevention of suicide and the promotion of positive mental health and emotional wellbeing in young people.

PAPYRUS was founded in 1997 by a group of bereaved parents, who had each lost children to suicide. Our founding parents shared core beliefs that suicide is preventable, and that those of us with lived experience of suicide have a valuable and unique contribution to make to the wider conversation around suicide.

Since then, PAPYRUS has grown into a UK-wide charity with offices in North West England, South West England, West Midlands, London, Northern Ireland, North Wales, South Wales, and Scotland.

Today, we are a leading youth suicide prevention charity in the UK. Our suicide prevention helpline, HOPELINE247, is staffed by trained suicide prevention advisers, who work with young people – and anybody concerned for a young person – to help keep them safe from suicide. HOPELINE247 is a free and confidential call, text and email service, which is available 24 hours a day, every day of the year (weekends and bank holidays included),

We work with communities across the UK, engaging them in our mission to prevent suicide in children and young people. We engage them through our resources and training, learning with them and galvanising them to help save young lives.

We also press for change to current legislation around suicide prevention on a regional and national level.

The work we do centres around five key pillars; Support, Equip, Influence, Sustain and Enable.

SUPPORT:
We offer professional advice and information to young people and those who are worried about them when suicide becomes part of their lived experience. We intervene to protect life where this is endangered. We do this every day of the year.

EQUIP:
Our people reach and engage with communities across the UK. We have strengthened our volunteering offer. Staff and volunteers reflect the diverse communities they engage with. They are geographically dispersed across the UK. They work with partners and local suicide prevention planning groups to aid joined-up thinking and action.

INFLUENCE:
We work with partners to shape and deliver effective suicide intervention initiatives in communities to meet the needs of young people who experience suicidal thoughts or behaviours, and those who are concerned about them. We lobby for policy change where these needs are not being met.

SUSTAIN:
We work hard to ensure we have a diverse income portfolio and have robust risk management and financial plans in place to ensure continuity and future growth within the charity.

ENABLE:
Our management structure enables good and timely decision-making and promotes subsidiarity. We invest in staff and volunteers so that they can be effective and productive. They are properly supported in delivering our mission to enable life for young people.

Eligibility criteria

HOPELINE247 advisers want to work with you to understand why thoughts of suicide might be present. They also want to provide you with a safe space to talk through anything happening in your life that could be impacting on your or anyone else’s ability to stay safe.

For children and young people under the age of 35 who are experiencing thoughts of suicide.

For anyone concerned that a young person could be thinking about suicide.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: pat@papyrus-uk.org
Website: www.papyrus-uk.org
Call: 0800 068 41 41

Text: 88247

Opening hours

Lines are open 24 hours every day of the year (Weekends and Bank Holidays included)

Overview of service

Zoe Thompson is a self-development coach, trainer and speaker, empowering individuals and organisations to maximise their potential.

With over 20 years of experience in public-facing operational and leadership roles in the police, Zoe transitioned to coaching in 2017.

As an Accredited Master Coach, she combines NLP and executive coaching to guide clients to success worldwide.

Support and coaching as part of a group online or more intensive and tailored individual coaching plans are available.

Regular supportive and interactive webinars and workshops are open to everyone to attend.

Bespoke workshops and programmes for groups are also available with priority given to Charity, C.I.C., third sector or Education groups.

I can help you to:

-Boost your confidence in your abilities

-Find the courage to pursue your unique path

-Define and stay true to your values

-Meet your needs and aspirations

-Realise your full potential and achieve success

​I help people:

-In life

-In leadership

-In business

Please make contact to discuss your requirements.

Eligibility criteria

Available to all

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: zoe@phoenixlifecoach.co.uk
Website: www.phoenixlifecoach.co.uk/

Opening hours

Not applicable, workshops and one2one sessions can be held days, evenings or weekends to suit and are arranged in advance

Overview of service

At Refugee Action, we help people who’ve survived some of the world’s worst regimes. We get them the basic support they need to live again with dignity. Then we help them build safe, happy and productive lives in the UK.

Our vision is that refugees and people seeking asylum will be welcome in the UK. They will get justice, live free of poverty and be able to successfully rebuild their lives.

We give expert advice and guidance to those struggling to navigate the failing and unfair asylum system. We help those with refugee status to settle into their new homes and communities – everything from helping children into schools, to support booking doctors appointments, and ensuring they get a hot meal when they arrive.

We support people who suffer violent attacks or other hate crimes, to ensure they know their rights and get the help they need. We campaign for change, collaborating with those who have direct experience of the systems we are working to improve.

We want every person who comes to the UK seeking safety to have a chance at a new life – no challenge is too big or too small for us to take on.

Eligibility criteria

Anyone seeking asylum support

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: info@refugee-action.org.uk
Website: www.refugee-action.org.uk

Opening hours

09.30 – 17.30 Monday- Thursday

Additional media

Contact Us

Overview of service

The website provides a safe space for children and young people to find information on healthy relationships and abuse. It aims to help young people seeks advice and support if they are witnessing or experiencing an unhealthy relationship.

The site signposts to a number of national helplines and websites and provides advice on who to turn to.

The site also has games and activities to support understanding.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: info@equation.org.uk
Website: www.respectnotfear.co.uk
0115 962 3237

Overview of service

A team of skilled professionals offering advice, information and support to domestic violence perpetrators, as well as to their (ex) partners and frontline workers. The key focus is to increase the safety of those experiencing domestic violence through promoting effective interventions with perpetrators.

You can talk to us in confidence about your violence and domestic abuse. A friendly Helpline Advisor will listen to you without judgement and give you honest advice.

Eligibility criteria

Providing help for Domestic Violence Perpetrators

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: info@respectphoneline.org.uk
Website: https://respectphoneline.org.uk/
0808 802 4040

Opening hours

Telephone: Monday to Friday 10am-5pm
Email: Monday to Friday 9am-5pm
Webchat support: Thursday 2-4pm

Overview of service

The Revenge Porn Helpline supports all adult victims of intimate image abuse living in the UK. This includes those who have had private sexual images shared without consent, threatened to be shared without consent, or taken without consent. We also provide advice and information to those targeted by Sextortion and webcam blackmail.

If you would like to contact the helpline without sharing your personal information (at least to start with) you can use the anonymous tool Whisper which can be located on their website. They will need your details in order to seek resolution, however they will work with you at a pace you feel comfortable with.

Eligibility criteria

The Revenge Porn Helpline aims to support anyone affected by intimate image abuse in the UK over the age of 18. We know that this can be a very complex crime and can affect people differently. We can support victims of intimate image abuse, friends, family members or partners, and professionals who are also helping to support victims.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: help@revengepornhelpline.org.uk
Website: www.revengepornhelpline.org.uk
Number to call: 03456 000 459
Can I request a call back? You can ask us to call you back, send us an email or submit a Whisper with your contact number and convenient time to call. We will respond to your request as soon as we can within our opening hours.

Opening hours

The Helpline is open from 10:00 to 16:00 Monday to Friday (excluding bank holidays).

Additional media

Reporting intimate content for removal

Overview of service

RoadPeace helps bereaved people by providing peer support and connecting victims with others similarly affected whilst providing ways to cope with the aftermath of a road death.

We understand that talking to someone who has been there and survived can often provide a lifeline. Addressing the symptoms of traumatic grief can build the resilience necessary to deal with the practical demands of the day-to-day.

Our members tell us time and time again how talking to someone who ‘has been there’ can help. This is why our focus is on providing peer-to-peer support and connecting victims with others similarly affected, providing ways to cope with the aftermath of a road death.

Police investigations, inquests and court procedures that may follow are often unfamiliar and disorientating. We provide clarification and guidance throughout this challenging process.

Eligibility criteria

Anyone experiencing the aftermath of a road crash who would benefit from the emotional and practical services of support.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: helpline@roadpeace.org
Website: www.roadpeace.org
0800 160 1069

Opening hours

Monday to Friday 09:00 - 17:00

Overview of service

RAD are now working with SEAP (a nationwide advocacy service) to provide specialist advocacy for deaf adults. This can include but is not restricted to:

- victims of crime advocacy
- independent health complaints advocacy
- advocacy for adults with learning difficulties

RAD Services:

- Advice with employability
- Advocacy and Wellbeing
- Help with independent living
- Interpreting and Communication
- Training courses in BSL, eaf awareness, leadership/management & mental health first aid
- BSL Translations
- Support for children and young people

Eligibility criteria

Deaf adults and children

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: info@royaldeaf.org.uk
Website: www.royaldeaf.org.uk
0300 688 2525
Wellbeing Live Chat - available on the website.

Overview of service

Confidential, practical and emotional support for victims of rape and sexual assault of all ages. Support includes a safe place to talk, access to counselling, support with attending Sexual Health Services and help with medical attention. Support for victims reporting to the Police and through the criminal justice system, assisting with making a statement, supporting before during and after court and making compensation claims.

Referrals into Safe Link service for Police officers and Police staff should go through The Bridge initially for triage.

Self referrals into Safe Link can be acheived directly using the details below.

Eligibility criteria

Any victim of sexual assault

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: Safe.Link@safelinksupport.co.uk
Website: www.safelinksupport.co.uk
0333 323 1543

Opening hours

Monday-Friday 8:30am-5:30pm

Overview of service

Talk to Samaritans at any time, in your own way, and off the record – about whatever’s getting to you.
Samaritans will listen to you and help you talk through your concerns, worries and troubles.

Your nearest branches are:

Bristol
37 St. Nicholas Street, Bristol BS1 1TP
Wheelchair accessible

Bath
25 Windsor Castle, Upper Bristol Road, Bath BA1 3DN
Wheelchair accessible

Weston-super-Mare
137 High Street, Weston Super Mare BS23 1HN
Wheelchair accessible

Eligibility criteria

Anyone can contact the Samaritans

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: jo@samaritans.org
Website: http://www.samaritans.org/
Freephone: 116 123

If you don’t have easy access to a computer or telephone, or just don’t like email or talking on the phone, you can write to us for free here:

Freepost SAMARITANS LETTERS

Opening hours

We're here 24 hours a day, 365 days a year.

Overview of service

We support people to take back control of their substance use and their lives. Our dedicated team of friendly professionals provide free, confidential, and non-judgemental support.

Our goal is to provide you with personalised care to address your specific goals and needs, whether it is to be abstinent, gain back control, or to just improve your quality of life.

Eligibility criteria

Our services are commissioned by Somerset Council and open to residents of Somerset and anyone registered with a GP surgery in Somerset.

Support we offer:
- Access detox, rehab and opiate substitute treatment (where appropriate)
- Community Sentences & Prison Leavers Support
- Family Support
- Overdose awareness training & Naloxone Supply
- Rough Sleeper Support
- Women's Specialist Support
- Young People's Support
- Harm Reduction Advice and Resources (including needle exchange)
- Mental Health Support

Area(s) covered

• Somerset

Contact information

Email: sdas@turning-point.co.uk
Website: www.turning-point.co.uk/services/somerset
0300 303 8788

Opening hours

Our offices are open 9am to 5pm Mon-Fri. We offer face-to-face or telephone appointments.
Phone lines are open 24/7.

Overview of service

Somerset and Avon Rape and Sexual Abuse Support (SARSAS) is a specialist support service for people of all genders. age 13+ who have been affected by rape or sexual abuse at any time in their life.

We offer a confidential helpline, one to one support sessions, specialist counselling and email/online support. We can also offer training and advice to professionals.

About our helpline:
Your call will be answered by one of our specially trained women volunteers who will listen and support you to talk about whatever is on your mind.

We are here to listen to you and believe you. We will never judge or doubt you.

We are here to help you explore your thoughts, feelings and what options you might have.

We can give you information about those options, but we will never tell you what you should do.

About e-support:
E-support offers confidential email support for people of all genders aged 13+ who have been affected by rape, sexual assault or abuse at any time in their lives. You can explore your thoughts and feelings and we can provide you with emotional support and information on other services. You can contact us any time and we will try to respond within one working day.

Eligibility criteria

Our helpline is open to all. Adults and young people aged 13+ of all genders can contact us for support regarding rape and sexual abuse.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: support@sarsas.org.uk
Website: www.sarsas.org.uk
0808 801 0456

Opening hours

Our office hours are Monday to Thursday 9am – 4.30pm & Friday 9am – 4pm. If you call outside of these hours, you can leave a message and we will reply the following working day.

Our online chat is open:

Monday: 11am – 2pm
Tuesday: 12noon – 2pm & 6pm – 8pm
Wednesday: 6pm – 8pm
Thursday: 12noon – 2pm & 6pm – 8pm

Helpline
0808 801 0456

Our helpline is open:

Monday: 11am – 2pm
Tuesday: 6pm – 8pm
Wednesday: 6pm – 8pm
Thursday: 6pm – 8pm
Friday: 11am – 2pm

Additional media

Self-help Guides

Overview of service

About the service:

The Somerset Domestic Abuse Service is commissioned by the Somerset Council to deliver a range of confidential specialist support to people affected by domestic abuse. This includes provision of safe accommodation, advocacy, training and support.

If you are concerned for yourself or for a friend, relative or colleague you can get help.

To access any of the Somerset Domestic Abuse Services, please contact us by email, phone, post or live chat.

How we can help:

Somerset’s local specialist support service can help anyone who needs domestic abuse advice.

We offer a large variety of services to help people affected by domestic abuse. Here are some of the things we can advise on:

- Steps you can take
- Accommodation
- Support for children
- Support for parents and carers
- Independent Domestic Violence Advisers (IDVA)
- Local and national support
- Community drop-ins

So if you are experiencing domestic abuse then we can assess you and then advise you on what your options are. You will be listened to by someone who is trained in understanding domestic abuse. We will ask you questions to better understand your situation.

Eligibility criteria

Victims of Domestic Abuse

Area(s) covered

• Somerset

Contact information

Email: SIDAS@somerset.gov.uk
Website: https://somersetdomesticabuse.org.uk/
0800 69 49 999

Opening hours

Call us: 8am to 8pm, 7 days a week - 0800 69 49 999

Online Chat: 9am-5pm Monday-Friday

Overview of service

Somerset Phoenix is a small service provided by Barnardo's and Somerset & Avon Rape and Sexual Abuse Support (SARSAS). Providing support, training, consultation, and signposting to professionals supporting children, young people and families affected by child sexual abuse (CSA).

Eligibility criteria

For professionals, parents and carers, children and young people.

Area(s) covered

• North Somerset
• Somerset

Contact information

Email: ​somersetphoenixproject@barnardos.org.uk
Website: https://www.somersetphoenixproject.org.uk
07590 627693

Opening hours

Tuesday to Friday 9:30am to 4pm

Overview of service

They are passionate about helping people to make a difference in their lives, their families and neighbourhoods.

What they do:
•Help children and young people through the transition into independence and adulthood
•Make sure families get support that meets their individual needs
•Reduce isolation, especially amongst older people
•Support the development of safe, strong and inclusive communities

Eligibility criteria

Any individual living in the South Gloucestershire area.

Area(s) covered

• Bristol
• South Gloucestershire

Contact information

Email: office@southernbrooks.org.uk
Website: www.southernbrooks.org.uk
Patchway Office: 0117 403 4238
Kingswood Office: 0117 967 1882

Opening hours

Southern Brooks Community Partnerships is available from 09:00 - 17:00 Monday to Friday.

Overview of service

An IDVA (Independent Domestic Violence Advisors) service across Bath and North East Somerset. Supporting male and female victims aged from 16 years and their children who are at high risk of harm. Working with victims at a time of crisis to improve their safety and reduce risk to them and their children.

Supporting victims through the court process and through the civil pathway if needed. Working in partnership with the police and other agencies that are involved to signpost to other agencies once the risk has reduced so that victims receive the ongoing support to maintain their safety.

Eligibility criteria

High risk victims of Domestic Abuse over 16 years within the Bath and North East Somerset area

Area(s) covered

• BANES

Contact information

Email: enquiries@south-side.org.uk
Website: www.south-side.org.uk
01225 331243

Opening hours

Monday-Thursday 9am - 5pm
Friday 9am - 4.30pm    

Overview of service

Our support covers both regulars and reserves in the Royal Navy, the Royal Marines, the British Army and the Royal Air Force and their families, including anyone who has completed National Service. We know and understand the unique demands of service life, whether in the UK or overseas, and in times of need, we help to enable the Forces family to thrive.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: https://www.ssafa.org.uk/get-help/forcesline
Website: https://www.ssafa.org.uk/
0800 260 6767

Opening hours

09:00-17:00 Monday- Friday

Overview of service

We provide advice about:
- Welfare benefits: specialist advice, information and casework service on issues affecting your benefits. This includes helping you to work out what benefits you are entitled to, challenging decisions and maximising your income.
- Debt and money: specialist advice, information and casework service on debt issues. We can help with budgeting, income maximisation, options for dealing with your debts and can negotiate with creditors.
- Immigration: advice, information and casework on immigration matters and are regulated by the OISC to Level 1. We can advise on: British Citizenship, Settlement Applications, Spouse/Unmarried Partner Visas and much more.

Eligibility criteria

Those living in Bristol

Area(s) covered

• Bristol

Contact information

Email: enquiry@stpaulsadvice.org.uk
Website: https://www.stpaulsadvice.org.uk/
0117 955 2981

Opening hours

We offer bookable appointments and drop-in sessions, in locations around St Pauls and East Bristol. Our reception service can deal with all initial and existing client enquiries and provide details of other available services.
Monday - Thursday 10:00 - 14:00.

Overview of service

SARI provide casework, advocacy and support to people who feel that they have been targeted or harassed because of their race, faith, sexual orientation, gender identity, age, physical or mental disability (including mental health).

We can provide a home visit or arrange to meet you somewhere that you feel safe. Our service for victims is completely free, confidential and non-judgemental. We can give you practical advice on how to keep safe, engage with the police and other agencies on your behalf, and provide you and your family with emotional support. We aim to make sure your voice is heard and you get the outcome you want for your case.

We also offer a number of other services that aim to promote race equality, equality in general and to tackle inequalities. These include restorative justice, education, one to one work with children and young people, work with perpetrators and young offenders, training, consultancy and advice to professionals.

Eligibility criteria

Anyone who is, or feels they are, a victim of racism, hate crime or a prejudice-based incident.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: hello@saricharity.org.uk
Website: www.saricharity.org.uk/
0117 942 0060

Opening hours

Monday - Friday 9.15am - 5.15pm
(out of hours response service available)

Overview of service

We raise awareness, we support professionals, we are educators who are passionate about stopping child exploitation. We lobby, we connect, we deter.

Every day children are subjected to exploitation. The effects this can have on their lives and their family’s lives are devastating and irreparable. NWG are a national charity dedicated to helping combat child criminal and sexual exploitation and modern slavery.

We help over 530 organisations (and growing), reaching thousands of professionals all determined to give the right support for victims, with the focus on deterring and stopping child exploitation.

Eligibility criteria

We are committed to the fight against criminal or sexual child exploitation and supporting victims and their families who are subjected to the horrors of exploitation in all forms.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: jointhefight@stop-cse.org
Website: https://stop-ce.org/
01332 585371

Overview of service

Their aim is to help you by giving you information and guidance either through the website, over the phone or via their online contact form on:
- The law in relation to stalking and harassment in the United Kingdom
- Reporting stalking or harassment
- Effective gathering of evidence
- Ensuring your personal safety and that of your friends and family
- Practical steps to reduce the risk

Eligibility criteria

If you or someone you know is being made to feel harassed or intimidated by the behaviour of another person.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: https://www.suzylamplugh.org/forms/national-stalking-helpline-enquiry-form
Website: https://www.suzylamplugh.org/Pages/Category/national-stalking-helpline
0808 802 0300

Calls are free of charge from all landline telephones and also from mobiles on all major networks. Calls will not be shown on BT landline bills. If you are using another telephone provider please enquire with them whether 080880 numbers will appear on your phone bil

BSL Interpreter Service on the website.

Opening hours

The Helpline is open:
- 09:30 - 20:00, Monday and Wednesday
- 09:30 - 16:00, Tuesday, Thursday, Friday

The Helpline is not open on weekends or bank holidays. Any change to the opening times or important information will be updated on the website homepage.

Please note the Helpline is a busy service and you may not be able to get through straight away. If you are unable to get through, we ask that you complete the online form and contact us by email, so our advisors can review your query and get back to you.

Overview of service

Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud. This includes email deception and phone-based scams as well as online fraud – particularly where criminals impersonate trusted organisations.

Led by UK Finance, the campaign is delivered with and through a range of partners in the UK payments industry, financial services firms, law enforcement agencies, telecommunication providers, commercial, public and third sector organisations.

Eligibility criteria

Suitable for all

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Website: takefive-stopfraud.org.uk/

Overview of service

Talking Money was registered as a charity in February 1990. Set up by a group of volunteer legal professionals, it was originally known as ‘Bristol Debt Advice Centre’ (BDAC), and was established as a response to the growing debt crisis in the city.

Talking Money is based in West Street, Old Market, from where we provide Debt Advice, Energy Advice, Benefits Advice, Financial Education, Training and Consultancy. As a major provider of money advice in Bristol and South Gloucestershire, we play a vital role in making free, independent, confidential, and professional advice available to people in financial difficulty.

We exist to:

- Relieve and prevent poverty
- Combat social and financial exclusion
- Promote equality of opportunity
- Promote access to justice for people with financial problems
- Provide education on debt awareness and prevention, benefit rights, financial literacy (including digital skills) and social welfare

Eligibility criteria

Anyone in the Bristol area who is experiencing financial hardship and problem debt, but problem debt often affects people with existing vulnerabilities or who have experienced a life change such as loss of work, marital breakdown or illness.

Area(s) covered

• Bristol
• South Gloucestershire

Contact information

Email: mail@talkingmoney.org.uk
Website: www.talkingmoney.org.uk/
Freephone: 0800 121 4511
Tel: 0117 954 3990

Opening hours

There is no drop-in service at our office so all enquiries should be made by phone.

We aim to open our advice phone line to new enquiries between 10.00 and 12.00 every Tuesday and we are reviewing this on a weekly basis.

Overview of service

The Bridge is the SARC (Sexual Assault Referral Centre ) for this area.
We provide support and information to anyone who has been raped or sexually assaulted at any time in their lives, their family and friends, and professionals who receive disclosure of sexual assault.
This support can include:
• information about options and support deciding what to do next
• sexual health information and care
• collection of forensic samples with or without police involvement
• information about reporting to the police and support approaching them
• counselling
• practical support and referrals to other services for help in moving towards safety and recovery.

Eligibility criteria

People can refer themselves to us
Friends and family members can refer people to us
Professionals can refer to us
The police also make referrals to us

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: TheBridge@UHBW.nhs.uk
Website: www.thebridgecanhelp.org.uk
0117 342 6999

Opening hours

24/7, 365 days of the year

Overview of service

The Coroners’ Courts Support Service (CCSS) is an independent voluntary organisation whose trained volunteers offer emotional support and practical help to bereaved families, witnesses and others attending an Inquest at a Coroner’s Court. We are a charity who do not receive central funding, and rely on grants and donations to be able to undertake our work.

Who will be there to help?
Our volunteers use listening skills, demonstrate empathy and show a non-judgmental and non-prejudicial attitude to support those attending. The volunteers build rapport and trust to enable those attending to identify and talk about their needs in order for them to fully understand and participate in the proceedings.

A Coroner’s Court can be a bewildering and confusing place to attend. Bereaved families and witnesses often have little or no understanding of the processes and procedures that occur and may feel that they have not been able to fully participate in the proceedings. This may have an impact on their ability to recover or move on within the grieving process. The very difficult circumstances surrounding the death that warrants an Inquest already makes the grieving process complicated and can often delay the normal, natural grieving process. The CCSS volunteers explain the processes, procedures and the remit of the Inquest thus helping those attending to have a much better understanding of their role within this, often frightening environment (indeed, some witnesses have attended an Inquest believing that they will be found guilty of a criminal offence and sent to prison). The relief they have felt once the volunteer has been able to explain the remit is palpable.

The volunteers face very distressed people every day from many different backgrounds, circumstances and lifestyles. It is vital that our volunteers are able to support everyone who attends with a non-judgmental attitude.

We also provide a telephone helpline staffed by our volunteers to provide people with information and advice throughout the process of a Coroner’s inquest.

For a full list of courts covered please see the website.

Eligibility criteria

Available to all attending Coroner's court

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: helpline@ccss.org.uk
Website: http://www.coronerscourtssupportservice.org.uk
03001112141

Opening hours

9am-6pm Monday to Friday

Overview of service

Closing the gap in support for victims of cybercrime, digital fraud & online harm
The Cyber Helpline is a movement by the cybersecurity community to step in and fill the gap in support for victims of cybercrime, digital fraud and online harm. Our unique model allows us to harness the skills and expertise of the cybersecurity community and change lives by helping thousands of victims a month.

Over 600,000 individuals have accessed our help and our helpline has directly supported more than 55,000 victims.

We provide a free 24/7 self-help service and a confidential helpline for individuals and sole traders. We help victims understand, contain, recover and learn from cyber attacks by linking them with cybersecurity technology & experts who provide relevant advice and guidance.

Eligibility criteria

13 years or older living in the UK.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: https://www.thecyberhelpline.com/contact-1
Website: www.thecyberhelpline.com/

Overview of service

The Green House is a specialist support service for children, young people and families who have experienced sexual abuse. At the Green House we believe in creative evidence-based support services led by the voices of young people and their families. Our specialist services are designed to grow connection and community with families who have experienced sexual abuse.

Eligibility criteria

Children and young people (up to the age of 18) who have been sexually abused and who live in Bristol, Bath and North Somerset, North East Somerset and South Gloucestershire.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: info@the-green-house.org.uk
Website: www.the-green-house.org.uk/
0117 935 1707

Opening hours

Monday – Friday 9am – 5pm

Overview of service

The Mankind Initiative is the principal, expert and specialist charity in the UK focussing on male victims of domestic abuse. It collaborates and works in close partnership with other organisations and practitioners to support these victims too.

Our helpline is operated by trained people who can give both emotional and practical support as well as providing information about domestic abuse services where you live.

Emotional support includes:
• Someone to talk to confidentially who understands
• Giving you confidence
• Helping you to realise you are not blame

Information and support includes:
• How to try and access housing and refuge places
• How to report incidents
• How to report to the police
• Legal Services (including solicitors who can help)
• Signposting victims to local councils, refuges and
other support services
• Info about local services and support groups
• If we cannot help directly, we know people and
organisations who can.

Eligibility criteria

Male victims of domestic abuse and their families.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: admin@mankind.org.uk
Website: www.mankind.org.uk
01823 334244 (HelpLine)
0808 800 1170 (Freephone)

Opening hours

Monday - Friday, 10:00 - 16:00
Visit the ManKind website for more details.

Additional media

About The ManKind Initiative Updated 2024

Overview of service

The Nelson Trust are experts in the provision of residential treatment and support for people with an addiction. This includes working with families and a dedicated residential addiction treatment provision for women who have been impacted by trauma, which includes a specialist programme for women with a history of sex working.

Our approach is trauma informed, relational and oriented to lifelong recovery. In addition to treatment, we provide education, training and employment services, resettlement housing, and community-based support for those who identify as being in recovery from addiction.

In the community, we provide a wide range of services, across Gloucestershire, Swindon & Wiltshire and Avon &
Somerset from our Women’s Community Centres. We work with justice involved women, women with mental
health issues, survivors of violence, abuse, and women who experience complex disadvantage.

Our experience of working with women has informed our service delivery response to their experiences.
Most of the women we work with have experienced abuse, trauma and sexual exploitation prior to entering
adulthood.

We believe that change is possible given the appropriate opportunity through individualised, holistic support and
trauma informed approaches that respond to their life experiences and current challenges.

Eligibility criteria

Anyone experiencing trauma, substance misuse, violence, abuse, deprivation and poverty

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: office@nelsontrust.com, somerset.info@nelsontrust.com, swindon.info@nelsontrust.com, gloucester.info@nelsontrust.com, bristol.info@nelsontrust.com
Website: www.nelsontrust.com
Genral Enquiries: 01453 885633

Somerset Women's Centre: 01278 557 730
Swindon Women's Centre: 01793 495812
Gloucester Women's Centre: 01452 397690
Bristol Women's Centre: 01172 447249

Overview of service

Based in Bristol, The Sky Project provide training and support to a range of professionals, communities, schools, universities, professional bodies and any other relevant group on the issues of forced marriage and honour based violence.

Forced Marriage is a criminal offence. If you or someone you know is being forced to marry in the UK or abroad, please contact the Forced Marriage Unit on 0207-0080151. If that person is in immediate danger, please contact the police.

Our aims are to:

- Educate and raise awareness of forced marriage amongst communities and professional bodies
- Train professionals on the role they can play in preventing a forced marriage
- Create a multi-agency network of support services in Bristol

Eligibility criteria

Anyone facing forced marriages.

Area(s) covered

• Bristol
• South Gloucestershire

Contact information

Email: skyproject@hotmail.co.uk
Website: www.skyproject.org.uk

Opening hours

Visit the website for more details.
We are not a 24 hour service.

Overview of service

The Survivor Pathway is a searching facility suitable for anyone wanting to know more about specialist sexual violence services in their area.

The Survivor Pathway aims to:
•Make it easier to access relevant support for every victim / survivor of rape or sexual assault
•Give survivors more informed choices about the services available
•Reassure and assist professionals and concerned others about the services available for survivors.

What can this pathway do for you?

The pathway is designed to help the survivor or the supporter to consider options, ensure safety is paramount, reflect on what could be useful and provide information on how to access services.

Eligibility criteria

Anyone who has experienced rape or any kind of sexual assault or abuse

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Website: www.survivorpathway.org.uk

Overview of service

Chard WATCH reaches out and engages with isolated adults needing support.

We help people build a sense of confidence and empowerment by enabling them to take their own positive steps. Change comes from within and we help people fulfil their potential through workshops and activities like: art, reading, drama, personal awareness courses, IT, and most importantly peer relationships.

Founded in 2010 by peer members, we have built the project around our lived experience to help reach out and engage with other isolated and lonely people in the community. Members say that WATCH improves their confidence, makes them feel empowered, has introduced them to new friends and enabled them to take their own positive steps.

The members consist of adults (18 upwards) and include people with mental health issues, recovering alcohol and substance users, ethnic minority groups, people with physical disabilities, the elderly, and the homeless.

Eligibility criteria

Adults (18 upwards) who feel socially isolated due to mental health issues, alcohol and substance misuse, ethnicity / age / disability etc

Area(s) covered

• Somerset

Contact information

Email: info@watchproject.org.uk
Website: www.watchproject.org.uk
01460 712119

Opening hours

09:00 - 13:00, Monday to Friday

Additional media

What we do

Overview of service

Think Jessica is an online resource tool which produces literature, DVDs and other material designed to inform and forewarn potential victims, which can be used as tools by relatives and professionals. This material can be ordered individually or in bulk for local distribution by our supporters.

The Think Jessica campaign was started by Jessica's daughter Marilyn Baldwin in 2007 after five years of struggling to find help for her mother. Her aim was to educate others about the powerful psychology criminals use to trap their targets and make them understand how this is strong enough to turn them against their loved ones and those trying to help them. Think Jessica is now a registered charity supported by countless agencies, organisations and police forces nationwide and is committed to making people aware of the danger and financial implications caused by postal and telephone scams, educating professionals and protecting the most vulnerable members of our society from illegal practices.

Eligibility criteria

Anybody who is deemed elderly or vulnerable by a professional, support worker or concerned other and for eople themselves who feel they are being targeted by 'scammers' who are trying to obtain money from them under false pretences.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: advice@thinkjessica.com
Website: www.thinkjessica.com

Opening hours

Online service - visit website for more details.

Overview of service

Unseen is a UK charity with its head office in Bristol. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the UK Modern Slavery & Exploitation Helpline and work with individuals, communities, business, governments, other charities and statutory agencies to stamp out slavery for good.

Unseen was established in 2008 in response to the realisation of how wide spread the problem of trafficking was in the UK and worldwide.

Unseen’s purpose is to work towards a world without slavery. We combine a micro and macro approach so that we both support exploited people & tackle the systemic issues of slavery. The expertise and insight gained in each area help us perform effectively across all of our work.

We focus on three main areas as we work towards a world without slavery;
- Supporting survivors and potential victims of slavery; by providing access to a range of specialist services, enabling them to safely recover and develop resilient independent lives
- Equipping stakeholders; by providing training, advice and resources to facilitate the identification and support of potential victims of slavery.
- Influencing systemic changes; by using our experience and research to impact and inspire transformation across legislation, policy and society.

Eligibility criteria

Victims of modern slavery and human trafficking

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: https://www.unseenuk.org/about-us/contact/
Website: www.unseenuk.org
Helpline: 08000 121 700
General Enquiries: 0303 040 2888
Post: Unseen, 7 Hide Market, Bristol BS2 0BH

Please note: If you believe someone is in imminent danger please call the Police (999).
If someone is a victim of trafficking and requires immediate support please call The Salvation Army on 0300 303 8151.

Opening hours

If you need help, or you think someone may be a victim of slavery or exploitation, call the confidential UK modern slavery helpline 24 hours a day, 365 days a year.

Additional media

Our Strategy

Overview of service

Vesta - Specialist Family Support CIC was formerly known as the Polish Domestic Violence Helpline (PDVH). PDVH supported Polish victims of domestic violence since 2014. We set up the first UK-wide helpline specifically for Polish people who experienced domestic abuse. It was founded by Ewa Wilcock, who developed it initially as a project within a local charity, Cheshire Without Abuse. National interest in the helpline grew quickly, and in 2015 we registered as a charitable incorporated organisation and developed our services independently. Apart from the helpline, we offered telephone counselling and a domestic abuse recovery programme for Polish women, Gateway. In 2017, we were one of the shortlisted finalists for the prestigious Diversity Award in the gender category, which was a great recognition of our work for Polish victims of domestic violence.

There was a growing demand for our services, and we decided to change how we operate to continue providing invaluable support to Polish families. In September 2018, we registered Vesta - Specialist Family Support CIC, our new name and organisation. We extended our support offer to respond to the growing needs of our clients. We support families affected by domestic abuse through specialist courses for victims and perpetrators. We also focus on improving parenting skills and the general well-being of Polish families; we offer parenting courses and counselling.

We also offer courses to professionals that help explore the issues affecting the lives of Polish people living in the UK so they can recognise them and respond to them confidently when working with them or supporting them in their professional roles.

Eligibility criteria

We offer our services remotely across England and Wales.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: info@vestasfs.org
Website: www.vestasfs.org
07545075093

Opening hours

Monday - Thursday 9:30-15:00

Overview of service

Victim Support is an independent charity dedicated to supporting victims of crime and traumatic incidents in England and Wales. Providing specialist help to support people to cope and move on to the point where they feel they are back on track with their lives.

Eligibility criteria

Anyone affected by crime. Not only those who experience it directly, but also their friends, family and any other people involved.

It doesn’t matter when the crime took place, or whether you’ve reported it to the police. You can get our help at any time, 24 hours a day, seven days a week.

We’re independent from the police, and our support is free and confidential.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: avon.andsomerset@victimsupport.org.uk
Website: www.victimsupport.org.uk
0300 303 1972

Opening hours

Monday – 9.30am-5.30pm
Tuesday – 11am – 7pm
Wednesday – 9.30am – 5.30pm
Thursday – 11am – 7pm
Friday – 9.30am – 5.30pm

Additional media

Anyone can become a victim of crime - leaflet

Overview of service

Victims of Crime Advocacy Service (VOCAS) offer a free, independent and confidential advocacy service for adult victims of crime and antisocial behaviour living in Somerset, Bristol, Bath & North East Somerset, South Gloucestershire and North Somerset.

Adult victims can access advocacy, alongside practical and emotional support to help them to cope and recover from their experience and to engage with the criminal justice system if they choose to do so. This enhanced adult service will be available for:

- adult victims who have barriers or additional support requirements.
- adult victims who have been targeted due to: Race, Religion, Sexuality, Gender Identity, Mental health issues. Learning difficulties, Physical disabilities, Problems associated with old age, Problems associated with social exclusion or isolation

Eligibility criteria

Adult victims of crime

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: vocas@swanadvocacy.org.uk, somerset@swanadvocacy.org.uk, bristol@swanadvocacy.org.uk
Website: swanadvocacy.org.uk/vocas/
03333 44 7928

Overview of service

VOICES was founded in 2014 by a group of women who had experienced Domestic Abuse. They wanted to improve services and help others to recover and thrive.

Since then, VOICES has developed a growing range of connected services and support whilst remaining true to our founding principles and values. Maintaining a Safe Space for survivors has always been a priority for VOICES, and in 2021, the charity’s vision of a Safe Space Centre where survivors of domestic and sexual abuse can receive specialist, multi-faceted support became a reality.

VOICES staff, volunteers and lived experience consultants have received awards and accolades over the years. This recognition has allowed the organisation to provide a valuable feedback loop, impacting policy and processes with a focus on making a positive change for those accessing our services.

Eligibility criteria

We can help you explore concerns for yourself or a loved one about unhealthy relationships and offer 1-2-1 help, peer support and recovery programmes for women who are experiencing or have experienced Domestic Abuse

Area(s) covered

• BANES

Contact information

Email: info@voicescharity.org
Website: www.voicescharity.org/
01225 984189 or 07523 506239

Opening hours

Please note that we are open Monday – Friday 9:00am to 5:00pm. If there is no answer, please leave a message stating when is a safe time to contact you and we will call you back as soon as possible.

Overview of service

We Stand are a dedicated team made up of trained volunteers, professionals and specialised therapists whose goal is to stand with families impact by Child Sexual Abuse.

UK-wide national online services:
- National helpline
- Counselling for non abusing parents and carers
- Legal services, advice and support
- Parent training workshops
- Parent child relational play
- Training for professionals

Eligibility criteria

Any individual who is supporting/caring for a child who has been sexually abused.

Training for professionals.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: support@westand.org.uk
Website: westand.org.uk/
0800 980 1958

Opening hours

Lines are currently open:
Monday: 10:00 - 16:00
Tuesday: 10:00 - 14:00 and 16:00 - 18:00
Wednesday: 10:00 - 14:00
Thursday: 10:00 - 14:00

Overview of service

The West of England Centre for Inclusive Living (WECIL) is an organisation of disabled people working together to enable choice. We challenge the barriers to independent living through the delivery of high quality support and advice.

We have a range of services available to Disabled People in Bristol and the surrounding area including advocacy, a benefits advice service and a disabled persons helpline.

Our service can help with a broad range of issues relating to many aspects of disabled people’s lives including:
• Benefits
• Accessible venues for holiday and leisure
• Adaptive equipment
• Blue badges
• Community care assessment advice
• Disability Discrimination Act
• Disability Equality Duty
• Disability Rights
• Maximising Income
• Referrals and Signposting

Whatever your enquiry, our team of Navigators can signpost and give you support to access the right services for you. We understand that knowing where or how to begin accessing support can be confusing, and some language and policies are complicated – we work closely with Disabled people to feel supported with what matters to them, and do our best to find practical and realistic solutions.

Eligibility criteria

People with disabilities in Bristol and surrounding areas
Carers and support networks for those living with disabilities

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset

Contact information

Email: www.wecil.org.uk/contact/
Website: www.wecil.co.uk
0117 947 9911

Opening hours

Monday to Friday 09:00 - 17:00.
Visit the WECIL website for more details.

Overview of service

Our Well Aware website provides information on a wide range of organisations; support groups, community groups, events and activities that can help improve your health and wellbeing in Bristol and South Gloucestershire.

Eligibility criteria

Anyone who needs support within the local area

Area(s) covered

• Bristol
• South Gloucestershire

Contact information

Website: www.wellaware.org.uk
0808 808 5252 (Free phone)

Opening hours

Our telephone service is available:
Monday – Thursday, 09:00 - 17:00 and 09:00 - 16:30 on Fridays. Alternatively, get in touch via our contact form.

Overview of service

The vision of Wellspring Settlement is for strong dynamic communities where everyone has a good quality of life.

The organisation was created from two organisations, both based in Barton Hill, Bristol: Wellspring Healthy Living Centre and Barton Hill Settlement. Both organisations were embedded in the community and wanted the best for the local area and people.

The Wellspring Settlement can help with:
- Mental Health
- Finances
- Employment Support
- Helping the most vulnerable in society

Eligibility criteria

All those living in the local area

Area(s) covered

• Bristol

Contact information

Email: https://wellspringsettlement.org.uk/find-us/#contact-us/
Website: https://wellspringsettlement.org.uk/
Ducie Road 0117 955 6971
Beam Street 0117 304 1400

Opening hours

Visit the website for more details.

Overview of service

Established in 1983 and located in the seaside town of Weston-super-Mare, Western Counselling is a residential treatment centre providing detoxification and rehabilitation to those suffering from drug and/or alochol abuse, gambling, food disorders and co-dependency with additional free aftercare for ex-clients in recovery.

Registered with CQC (Care Quality Commission) for male and female clients aged 17-64, Western Counselling is an active member of the UKRG - United Kingdom Recovery Group, compliant with North Somerset Accrediation Scheme and a founder member of North Somerset Recovery Network (NSRN).

Each stage of recovery is focused on the individual, and personal needs are met with a tailored treatment programme. Our counsellors have a wide breadth of experience and knowledge between them, with many in recovery from addiction themselves. They will support your recovery through a prescribed destoxification programme, group therapy, one to one counselling and workshops, combined with holistic therapies and a programme of life and social skills, voluntary work and training opportunities.

Eligibility criteria

Those living with addiction problems aged 16-64.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: admissions@westerncounselling.com
Website: westerncounselling.com
0800 849 9257

Text "RECOVER" & your "FIRST NAME" to 82228

Opening hours

Monday to Friday 09:00 - 18:00

Overview of service

The website provides advice, games and activities to support the understanding of healthy relationships, domestic abuse and sexual abuse.

It provides facts and figures and useful information to help children and young people understand these complex subjects and recognise signs.

Eligibility criteria

Aged 10 +

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Website: woah.org.au/

Opening hours

Website 24/7

Overview of service

Winston's Wish is a childhood bereavement charity in the UK. The charity offers a wide range of practical support and guidance to bereaved children, their families and professionals. The charity currently supports 62,000 bereaved children and young people per year.

Everyone and anyone who is supporting a grieving child can call the Freephone National Helpline. Wintson's Wish receive calls from parents, grandparents, step-parents, carers, aunts, uncles, friends, teachers, health visitors, faith leaders, police officers, doctors and almost anyone else you can think of.

Winston's Wish offer a range of support methods including via a helpline, email and online chat.

Eligibility criteria

Children and young people up to the age of 25.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: ask@winstonswish.org
Website: www.winstonswish.org
08088 020 021 - Helpline

Opening hours

8am-8pm, Monday- Friday

Overview of service

We provide free, confidential support to adults and young people facing challenges with drugs, alcohol or mental health.

With over 80 services across England and Scotland, we help more than 100,000 people a year.

We're here to listen and support, never judge, and you won't have to pay for our services.

We run drug and alcohol services across England and Scotland. This includes many different kinds of support from information and advice to treatment, recovery and community support, to supporting the Armed Forces communities.

We run young people’s services across the country. We provide holistic support, focusing on reducing risk-taking behaviour, building resilience, self-esteem and wellbeing in order to make positive change.

Eligibility criteria

Adults and Young People affected by mental health, drug and alcohol problems

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Website: https://www.wearewithyou.org.uk/

Opening hours

Online chat service with a trained recovery worker:
Monday - Friday: 09:00 - 21:00
Saturday - Sunday: 10:00 - 16:00

Overview of service

The service aims to help women improve their mental health and wellbeing by providing a range of confidential, specialist and accessible services which includes a telephone helpline staffed by trained and supervised volunteers offering support to women experiencing sexual and domestic violence and mental distress, and counselling and group therapy services to support women who are victims of sexual and domestic violence and those suffering from mental health problems.

We have a Safer Women’s Project for refugees, asylum seekers, trafficked women and women at risk of abuse. Within this service we provide 1:1 counselling. Many of the women we work with have experienced FGM and bring this into their counselling sessions along with other issues around traumatic experiences they’ve endured. We can offer women up to six months free counselling with interpreters. There is a waiting list for the service as we are one of the few providers that offers counselling to these groups of women.

Eligibility criteria

Any woman, girl or non-binary person aged 16+

Area(s) covered

• Bristol
• South Gloucestershire

Contact information

Email: helpline@womankindbristol.org.uk
Website: www.womankindbristol.org.uk
0117 9166461
0845 458 2914

Opening hours

Mon 10am-12noon / 1pm-3pm / 8pm-10pm
Tue 10am-12noon / 8pm-10pm
Wed & Thu 10am-12noon / 1pm-3pm
Fri 10am-12noon

Overview of service

We empower survivors by keeping their voices at the heart of our work, working with and for women and children by listening to them and responding to their needs.

Our range of support services help thousands of women and children every year.

We offer:
- A forum to speak to other women in a supportive community for domestic abuse survivors
- Survivor's Handbook - help for all aspects of domestic abuse, such as women’s housing and safety planning
- The Friends and Family Handbook - A handbook for friends, family members, neighbours, and colleagues of survivors. The Friends and Family Handbook provides practical support and information for anyone worried about someone in their lives
- Contact with a Women's Aid domestic abuse support worker

Eligibility criteria

Women and Children
Children

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: helpline@womensaid.org.uk
Website: www.womensaid.org.uk/what-we-do/supporting-survivors/

Additional media

Live Chat

Overview of service

- We run a UK-wide multi-channel support service for people affected by self-injury, trauma and abuse with protected women-only sessions
- We run a regional peer support service for people who have been to A&E or Urgent Care for self-harm treatment
- We develop up-to-date, reliable and free information and self help tools for anyone to use
- We run training and consultancy to share knowledge and expertise with a wide range of staff, especially in health, social care and education
- We partner with other organisations and researchers to find out directly from those with lived experience of self-injury find helpful in their lives

Eligibility criteria

For women of any age or background affected by self-injury, whether their own or that of a friend or family member.

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: tessmail@selfinjurysupport.org.uk
Website: selfinjurysupport.org.uk/home
Call: 0808 800 8088
Text: 07537432444

Opening hours

For now, our helpline and service will be open on Mondays and Thursdays between 19:00 - 22:00. We’re hoping to expand our opening hours in future, and we plan to reintroduce the services we’ve offered in the past (webchat, email) in stages as we recruit more volunteers.

On Monday nights, we’ll be staffed by volunteers of all genders. We understand that many people who’ve contacted us in the past appreciated that we were made up of self-identifying women volunteers, and we felt it was important to preserve this space, so on Thursdays we’ll be staffed by self-identifying women only. However, all genders are welcome to contact us on both nights – we will happily support people of any gender, every time we’re open.

Overview of service

The Young Victims Service (YVS) provides help and support to young people (aged five to 18) who have been victims of crime, anti-social behaviour or domestic abuse. If you have additional needs, we can also provide support up to the age of 25.

We work across the whole Avon and Somerset Constabulary area.

We support children and young people who had been affected by a range of issues. This includes but is not limited to:
-physical assault
-threats
-bullying
-harassment
-burglary
-criminal damage
-anti-social behaviour
-cyber-bullying
-technology assisted child sexual abuse (on-line grooming)
-Child Sexual Exploitation
-Child Criminal Exploitation
-domestic abuse (in family or own relationship)
-harmful sexual behaviour by another young person or child
-stalking
-revenge porn
-abduction and false imprisonment
-witness to murder or attempted murder

YVS will work alongside children and their families through criminal justice processes. Where there is no criminal investigation, we will provide support to process and begin a journey of recovery.

We use a trauma informed approach to supporting children and young people, offering bespoke, individual support plans completed in collaboration with children and their families.

We work in partnership with schools and other agencies in the best interest of the child, ensuring the child’s voice remains at the centre of any decision making that affects them.

YVS is funded by the Office of the Police and Crime Commissioner and the Home Office.

We are also managed by The North Somerset Youth Offending Service. We have been supporting children and young people affected by crime and anti-social behaviour since 2015, and those affected by domestic abuse since 2018.

Eligibility criteria

Young people 5 to 18 years old (25 years old for those with additional needs)

Area(s) covered

• Bristol
• South Gloucestershire
• BANES
• North Somerset
• Somerset

Contact information

Email: young.victims@n-somerset.gov.uk
Website: www.youngvictims.org.uk
01275 88 44 88

Opening hours

Online service - visit the website for more details.