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Off the record

Overview of service

Off the Record was set up to promote the emotional health and wellbeing of young people. The organisation serves the needs of young people by providing a range of information and support services to those in the Banes area.

• Listening Support – A young person can have someone to talk to. The service provides information, support and counselling. This service is available for young persons between the age of 10-25. There is a School Outreach Service which is available to students in a number of B&NES secondary schools – it also delivers workshops in schools for all children at participating schools

• Shout Out – Is an advocacy service for children and young people aged 0-18 years old, who work, live or study in Bath.
Advocacy can help a child or young person in, or moving on from care, a child or young person subject to a child protection conference, a young person (aged 16 and 17) without a permanent home, a disabled child or young person ( if they have not yet had their 19th birthday), a child or young person who wants to make a complaint about social services provision, a young person with special educational needs and/ or disability that wants help to prepare for their ‘Year 11 transition review’, looking at pathways to employment, independent living, community inclusion, health

How to refer:
AGED 10 – 25 YEARS then you can self refer – please call or text us on 0775 389 1745, leave us a message with your name and contact number and we will get back to you.

OR call our Phoneline on 0300 303 3661 which is open 5 – 8pm Wednesday and 4 – 7pm Friday’s.

Eligibility criteria

Young people in the BANES area - ages ranging from 10-25 dependant on the service required

Area(s) covered


Contact information

Opening hours

5 – 8pm Wednesday
4 – 7pm Friday

This organisation can help you with

  • Children and Young People
  • Emotional Support

Further information